- Report: #304893
Report - Rebuttal - Arbitrate
Complaint Review: U-Haul Erin Store Manager; Kenneth President Of Sales & Marketing
U-Haul Erin Store Manager; Kenneth President Of Sales & Marketing3019 Alta Mesa, BLVD Fort Worth, Texas U.S.A.
U-Haul Erin Store Manager; Kenneth President Of Sales & Marketing UHaul has the worst customer service & roadside assistant, their rude, has no business ethics, and ragedy equipment. Fort Worth Texas
*UPDATE EX-employee responds: this is ridiculous
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A gentlemen by the name of Carl tried to fix the problem only to find out as we traveled about 50 miles down the road the lights stop working again. By this time I am fustrated because I had a long way to go before I would reach my destination. I called roadside assistant again and got no assistant, so we keep driving until we got to Memphis TN, finally a lady helped us get some help and about two hours later a mechanic came and fix the problem.
We were tired, fustrated, and stressed so we waited until morning to start again because it had gotten late. What should have took me 19 hours to get to North Carolina, ended up taking me 2 1/2 days. I missed a very important business meeting because of this ragedy uhaul trailer. I want to let the world know, PLEASE! do not do business with this company, you will be sorry. After calling so many times to talk to someone about refunding me all of my money, they decided to offer me a 20% refund which was and still is unacceptable. They ask if I was declining the offer and I said yes only to find out when I checked my bank statement, they took it upon them self to credit the 20% back to my card after I declined the offer.
Now I want to sue for all of my money back along with the mental anguish and stress that they have caused me. I say again, PLEASE do not do business with this company. I do not want anyone to go through what I am going through with UHAUL. There are other moving companies out there I'm sure that you can use for long distance moving. If at all possible PLEASE do not use uhaul especially the Westcreek Village Center in Fort Worth, and do not deal with the store manager, she is a joke.
Fort Worth, Texas
This report was posted on Ripoff Report on 01/31/2008 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul-Erin-Store-Manager-Kenneth-President-Of-Sales-Marketing/Fort-Worth-Texas-76133/U-Haul-Erin-Store-Manager-Kenneth-President-Of-Sales-Marketing-UHaul-has-the-worst-cust-304893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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