- Report: #17798
Report - Rebuttal - Arbitrate
Complaint Review: U-Haul Rental/moving Company
U-Haul Rental/moving Company10 Frowein Rd Center Moriches, New York U.S.A.
U-Haul Moving Company/U-Haul Rental Company Worse Moving Experience with Uhaul!! RIP OFF! Center Moriches, New York
*Consumer Comment: Despite one problem, Uhaul did right by me
*Consumer Comment: Issues with U-Haul...
After about 2 hours of driving,coming through the NJ turnpike we hear a LOUD noise. "..What was that?!!" I screamed with a look of panic on my face. "..I don't know." the only words my boyfriend could offer me. Not sure whats wrong I look out the mirror and to the front of the van. Everything seems fine. "...I'm having a hard time stopping." "...What??" I ask.Oh my God, we almost hit a car...a car almost hits us... All my boyfriend can do is look at me... "Oh no.We need to get off of this road!" So my boyfriend slowly and carefully gets us off the highway and to a gas station. My boyfriend calls Uhaul."..Where are we?" He ask, we look around for signs. I go inside the gas station.. "Can you tell me where we are?" "Parsipeney(spelling)NJ." So, I go and let my boyfriend know. Uhaul tells us to call them back. We do and they send us to the only hotel in close distance. "...we have no brakes..I'm scared." "It's ok sweetie." I held to my seat belt as we drove down the road. Thankfully we left NY 11pm.Thankfully it's only 1 am..not to many cars. So we get a very low class motel. We are told someone will call us in the morning. So, sure enough the phone rings. They are sending a tow truck to pick up the van and take it to the shop. We go with it. Here we find out that they are going to have to give us a 14 ft truck. I hear the guy tell someone..." I am giving them another truck! This one will kill them!" ...Oh my God, it must of been real bad. So they have my boyfriend help them swap loads. They told him it was the backing plate on the brake, it had broke OFF..OFF! No longer there... Geez,we are so lucky! So we get in the 14ft and start going again.Scared to DEATH that something will happen. In IL we get pulled over by a state trooper. The tag is expired! *sigh* So we get a warning to give to Uhaul and another other state officers that might stop us. OH but wait... Several officers show up. We need to search the van. Yep..right there on the side of the road they go through our stuff.. I feel like a criminal! "..we have been having uhauls going through the state transporting drugs. We had to check." Oh geezzzzzz just because we use Uhaul we might be caryying drugs!! So we get to Wyoming..just barely..and with a lot less money because the 14ft went through a lot more gas than the 10ft. I had to borrow extra money from my sister and dad and my boyfriends mom to get the extra we needed.Extra food, extra motel, extra gas..Terrible.
Uhaul was rude and didn't want to help fix things. Finally we got a 200 dollar check and some coupons for Uhaul(like we want to use Uhaul again!).. We could have been killed because of the first van. We were searched like criminals with the second. We lost money in gas and such. It was terrible... Our lil saying is..."YOU FALL if YOU HAUL with UHAUL!" Please be ware people! Check your moving vans as best you can... If in doubt dont use the van.It's not worth your life!
I wont use Uhaul for another move like this again!
East Moriches, New York
This report was posted on Ripoff Report on 03/28/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul-Rentalmoving-Company/Center-Moriches-New-York-11934/U-Haul-Moving-CompanyU-Haul-Rental-Company-Worse-Moving-Experience-with-Uhaul-RIP-17798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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