• Report: #206075

Complaint Review: U.S. AIRWAYS, AMERICAWEST, MESA AIRLINES

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  • Submitted: Mon, August 14, 2006
  • Updated: Wed, August 16, 2006

  • Reported By:Folsom California
U.S. AIRWAYS, AMERICAWEST, MESA AIRLINES
111 W. Rio Salado Pkwy., Tempe, Arizona U.S.A.

U.S. AIRWAYS, AMERICAWEST, MESA AIRLINES refund of cancelled flight tickets Tempe Arizona

*Consumer Comment: No, you did not HAVE to do anything

*UPDATE EX-employee responds: Involuntary Refund

*UPDATE EX-employee responds: Involuntary Refund

*UPDATE EX-employee responds: Involuntary Refund

*UPDATE EX-employee responds: Involuntary Refund

*Author of original report: alternate arrangements - ru kidding

*Author of original report: alternate arrangements - ru kidding

*Author of original report: alternate arrangements - ru kidding

*Consumer Comment: You Are Correct, Peter

*Consumer Comment: They DID offer to compensate the OP ...

*Consumer Comment: They DID offer to compensate the OP ...

*Consumer Comment: They DID offer to compensate the OP ...

*Consumer Comment: They DID offer to compensate the OP ...

*Consumer Comment: They should let the plane fly so as not to aggravate you.

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was scheduled to fly from Sacramento to Flastaff via PHX. PHX-FLG flight got cancelled due to mechanical problems after 2 hours of delay. U.S. Airways supervisor Amanda # 19927 offered hotel for overnight but informed "might get on a flight tommorow or the day after, there are no guarantees".

Few other passengers and self decided to rent car and drive 2 hours ended up reaching FLG at 3am the next day instead of the 10:20pm we were supposed to. I have not been compensated for the part of the flight that got cancelled. I would also like a voucher good for one round-trip for the aggravation I had to go through to reach my final destination.

I have called U.S. airways customer service # 800-363-2542 but keep getting the run around. Karen #LT informed to call 480-693-6735. Rachel #3RT asked me to call 480-693-6122. No response at any of the numbers.

Amar
Folsom, California
U.S.A.

This report was posted on Ripoff Report on 08/14/2006 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-AIRWAYS-AMERICAWEST-MESA-AIRLINES/Tempe-Arizona-85281/US-AIRWAYS-AMERICAWEST-MESA-AIRLINES-refund-of-cancelled-flight-tickets-Tempe-Arizona-206075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 14Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

No, you did not HAVE to do anything

AUTHOR: Peter - (U.S.A.)

The airline was going to take care of your transportation. You, however, demanded to be promised an exact time for your next flight. The airline, of course, cannot guarantee you anything, as flights often depend on issues such as weather, mechanical issues, and in this case overbooking since an entire cancelled flight must now be rebooked. It likely would not have taken "two days" to get you to your destination, but rather than keep your shirt on and wait with the others, you CHOSE to make other arrangements. The flight may have been sooooo important to you for whatever reasons you mentioned, but what about all the other people on board? Was it not important to them and their lives too? I find it interesting how apparently no one else on the flight experienced the problem that you did. They most likely waited patiently and arrived home via airplane hours before you showed up in your rental car.
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#2 UPDATE EX-employee responds

Involuntary Refund

AUTHOR: Mike - (U.S.A.)

Call and ask for an Involuntary Refund on the PHX/FLG portion of the ticket due to the flight being canceled. Let me know if that works.
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#3 UPDATE EX-employee responds

Involuntary Refund

AUTHOR: Mike - (U.S.A.)

Call and ask for an Involuntary Refund on the PHX/FLG portion of the ticket due to the flight being canceled. Let me know if that works.
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#4 UPDATE EX-employee responds

Involuntary Refund

AUTHOR: Mike - (U.S.A.)

Call and ask for an Involuntary Refund on the PHX/FLG portion of the ticket due to the flight being canceled. Let me know if that works.
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#5 UPDATE EX-employee responds

Involuntary Refund

AUTHOR: Mike - (U.S.A.)

Call and ask for an Involuntary Refund on the PHX/FLG portion of the ticket due to the flight being canceled. Let me know if that works.
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#6 Author of original report

alternate arrangements - ru kidding

AUTHOR: Amar - (U.S.A.)

What are you guys talking about. I am not the type of person you are referring to. I myself am in a job where we expose ourselves to liability and deal with people who want to take advantage of that. But the airline has to be held accountable at some point.

This flight to Flagstaff should have been checked hours before the actual departure time. As far as alternate arrangements you know what the supervisor said " we MIGHT be able to put on another flight tommorow, when I am not sure"
"But if we can't get you on tommorow we'll definitely try day after tommorow" This is for a destination that is 2 hours away.

This was a full flight and so all the people should have waited for what could be 2 days or more to get to a destination 2hours away because the airline did not check their plane in advance. I HAD to make my own arrangements.

You guys must work for the airline industry!
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#7 Author of original report

alternate arrangements - ru kidding

AUTHOR: Amar - (U.S.A.)

What are you guys talking about. I am not the type of person you are referring to. I myself am in a job where we expose ourselves to liability and deal with people who want to take advantage of that. But the airline has to be held accountable at some point.

This flight to Flagstaff should have been checked hours before the actual departure time. As far as alternate arrangements you know what the supervisor said " we MIGHT be able to put on another flight tommorow, when I am not sure"
"But if we can't get you on tommorow we'll definitely try day after tommorow" This is for a destination that is 2 hours away.

This was a full flight and so all the people should have waited for what could be 2 days or more to get to a destination 2hours away because the airline did not check their plane in advance. I HAD to make my own arrangements.

You guys must work for the airline industry!
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#8 Author of original report

alternate arrangements - ru kidding

AUTHOR: Amar - (U.S.A.)

What are you guys talking about. I am not the type of person you are referring to. I myself am in a job where we expose ourselves to liability and deal with people who want to take advantage of that. But the airline has to be held accountable at some point.

This flight to Flagstaff should have been checked hours before the actual departure time. As far as alternate arrangements you know what the supervisor said " we MIGHT be able to put on another flight tommorow, when I am not sure"
"But if we can't get you on tommorow we'll definitely try day after tommorow" This is for a destination that is 2 hours away.

This was a full flight and so all the people should have waited for what could be 2 days or more to get to a destination 2hours away because the airline did not check their plane in advance. I HAD to make my own arrangements.

You guys must work for the airline industry!
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#9 Consumer Comment

You Are Correct, Peter

AUTHOR: Kymberlei - (U.S.A.)

Peter, you are so correct. Thank you for correcting me.

I was minorly censored. How did that Vonage guy get through recently?
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#10 Consumer Comment

They DID offer to compensate the OP ...

AUTHOR: Peter - (U.S.A.)

They DID offer to compensate the OP by putting him up in a hotel that evening and later placing him on another flight.

The OP, however, decided that this was not good enough and made other arrangements of his own.

Lack of patience in this case does NOT entitle one to a refund. The airline offered compensation and this guy declined it ... then demands compensation. It does not work that way!
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#11 Consumer Comment

They DID offer to compensate the OP ...

AUTHOR: Peter - (U.S.A.)

They DID offer to compensate the OP by putting him up in a hotel that evening and later placing him on another flight.

The OP, however, decided that this was not good enough and made other arrangements of his own.

Lack of patience in this case does NOT entitle one to a refund. The airline offered compensation and this guy declined it ... then demands compensation. It does not work that way!
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#12 Consumer Comment

They DID offer to compensate the OP ...

AUTHOR: Peter - (U.S.A.)

They DID offer to compensate the OP by putting him up in a hotel that evening and later placing him on another flight.

The OP, however, decided that this was not good enough and made other arrangements of his own.

Lack of patience in this case does NOT entitle one to a refund. The airline offered compensation and this guy declined it ... then demands compensation. It does not work that way!
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#13 Consumer Comment

They DID offer to compensate the OP ...

AUTHOR: Peter - (U.S.A.)

They DID offer to compensate the OP by putting him up in a hotel that evening and later placing him on another flight.

The OP, however, decided that this was not good enough and made other arrangements of his own.

Lack of patience in this case does NOT entitle one to a refund. The airline offered compensation and this guy declined it ... then demands compensation. It does not work that way!
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#14 Consumer Comment

They should let the plane fly so as not to aggravate you.

AUTHOR: Kymberlei - (U.S.A.)

I agree with you on the compensation for the part of the flight that was cancelled. I think you should be reimbursed for that.

Consider this very bad analagy. Ever been on the interstate at rush hour and there is a car broken down and all traffic is at an almost dead stop and everyone trying to get around that "stupid" car. Everyone has been there at least once in their life.

I wish THEY would have done maintenance on their vehicle in the driveway before getting on the road. (Airplane maintenance problem better addressed on ground than in the air, don't you think.)

KUDDOS for the airline to take precautions and NOT FLY A DANGEROUS PLANE!!!!

Because of that "stupid" car, I am late for work, school, etc.

I need to be compensated from that driver that didn't maintain their vehicle. I GONNA SUE THEM.

Not every event in life that "irritates", "aggravates", "inconveniences" is compensatable. Many people eagerly wait for something to happen so that they can sue or be compensated.
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