- Report: #314543
Report - Rebuttal - Arbitrate
Complaint Review: U.S. OFFICE AND INDUSTRIAL SUPPLY
U.S. OFFICE AND INDUSTRIAL SUPPLY6924 CANBY AVENUE UNIT #106 RESEDA, California U.S.A.
U.S. OFFICE AND INDUSTRIAL SUPPLY BAIT AND SWITCH FOR PACKAGING TAPE FOR ORDERS THAT HAVE TO GO THROUGH A "SUPERVISOR". RESEDA California
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In 2007 the material I recieved was half the length it should have been, was an inferior product and I was Invoiced for 3 times the agreed upon price and a shipping charge that was 3 times what it should have been. Now the hard part...this company has no interest in taking the material back and issuing a credit. I was put off several times being told all the "customer service reps were busy on other calls, but they would contact me. I continued to get invoice copies for the original amount.
After several weeks of hassles, they sent me an updated invoice with a significantly reduced price and reduced shipping. The time and hassle made this the most expensive tape I have ever perchaced. I was contacted again by the same company March of 2008 and assured all problems were due to bad warehouse people...all problems were now fixed. I was given the same offer for the tape and the exact same thing happened. Inferior product of a shorter length and an Invoice 3 times the agreed price with $35 shipping for a $9 box...Back to the customer service reps and weeks of hassle...WATCH OUT FOR THESE GUYS!!!
LA CROSSE, Wisconsin
This report was posted on Ripoff Report on 03/04/2008 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-OFFICE-AND-INDUSTRIAL-SUPPLY/RESEDA-California-91335/US-OFFICE-AND-INDUSTRIAL-SUPPLY-BAIT-AND-SWITCH-FOR-PACKAGING-TAPE-FOR-ORDERS-THAT-HAVE-314543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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