• Report: #276198

Complaint Review: Unified Services In Las Vegas, Nevada

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  • Submitted: Thu, September 27, 2007
  • Updated: Thu, September 27, 2007

  • Reported By:tunica Mississippi
Unified Services In Las Vegas, Nevada
kashiaw@bellsouth.net Tunica, Mississippi U.S.A.

Unified Services In Las Vegas, Nevada taking advantage of under age children. Took $149+ out of my checking account without my permission Tunica Mississippi

*UPDATE Employee: Response

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I am filing this report against unified services for taking money from my checking account without my permission. My daughter thought she was getting me a free vacation instead, i am being ripped off. my daughter does not have a computer for internet services nor does she have a telephone in her name for telephone service. I requested my money back and was told to file a report as to why I want my money back.

Phillis
tunica, Mississippi
U.S.A.


This report was posted on Ripoff Report on 09/27/2007 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Unified-Services-In-Las-Vegas-Nevada/Tunica-Mississippi-38676/Unified-Services-In-Las-Vegas-Nevada-taking-advantage-of-under-age-children-Took-149-276198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response

AUTHOR: Michelle - (U.S.A.)

Phillis,

We found your complaint against our company posted on ripoffreport.com.

Our company offers a free 3 day 2 night hotel stay and a complimentary Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers.

Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month.

The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like.

Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free.

Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged. The only reason you would have been debited is because you failed to cancel in the allotted trial time period.

In your complaint you state that we are taking advantage of underage children, however, if your daughter is underage she must have misrepresented her age to our sales agent because our sales agents are required to ask if the individual is over the age of 18 before they are permitted to take advantage of our offers. However, we do apologize for this incident and we will take whatever measures necessary to rectify this situation.

Our customer service center is open from 9:00 am to 5:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes. Our company prides itself in our excellent customer service and the minimal amount of complaints we receive. If you are unhappy with the service you have received or we have made an error on your account please e-mail me directly and we will provide you with a full refund.

We hope that we can work out an amiable solution to your complaint. Please e-mail me with the last 4 digits of your phone number and your full name (customer name) and the state in which you live, so that I can locate your account and note that you are to be issued a full refund if applicable.

Sincerely,

Quality Control
Unified Services
disputes@unifiedservicesonline.com
Customer Service (866) 904-7796
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