- Report: #1170097
Report - Rebuttal - Arbitrate
Complaint Review: United States Postal Service
United States Postal Serviceunknown Atlanta, Georgia USA
United States Postal Service USPS Fraud or Incompetence Atlanta Georgia
*General Comment: Courtesy Seriously?
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We send a package USPS Priority to Orlando in USPS box. The track shows that it was out for delivery for 4 days. We called the local post office who promised to talk to the carrier and call us back. NEVER CALLED BACK and then suddenly status was changed from "Out for Delivery" to "Dead Mail / Sent to Mail Recovery Center". I went to customer service at the main Salt Lake Office for an explanation and was shown scans of the package which showed the address portion was damaged but the barcode was clearly intact. It had to be or they would not have been able to update the tracking on the package. It was never scanned in at the center. It was never found or returned even though there was an address slip placed in the box just in case something went wrong.
Bottom line is they had three ways to fix it if they followed proceedure and they all failed. 1) Since the barcode was intact one quick scan and they have all address info and could have delivered on that basis. 2) A form was sent from the Salt Lake office to Atlanta with a description of the contents which they are requiered by law to inspect and catalog. FAIL. 3) The package contained a slip with all of the sending and recieving addresses so clearly the package was never inspected.
When I returned to the Salt Lake office, They were unable to explain all of the lapses and then told me that this service is a "courtesy" to make me understand that they are doing me a favor to even look and that failure is ok since this is not a required service.
Someone is getting lots of Americas stuff. Check out this site as one example govdeals.com/ There are tons and tons of americas stuff for auction. Are there really that many people who cant write an address? Computers, tablets and every other goodie you coulld imagine.
The Atlanta center does not accept calls and by policy will not even respond to other Post Offices inquireis. In other words there is ZERO ACCOUNTABILITY. THEY ARE NOT FOLLOWING THE PROCEEDURES THEY DESCRIBE
NEVER USE USPS. It is a COURTESY to you to successfully deliver your stuff.
This report was posted on Ripoff Report on 08/15/2014 07:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-States-Postal-Service/Atlanta-Georgia/United-States-Postal-Service-USPS-Fraud-or-Incompetence-Atlanta-Georgia-1170097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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