• Report: #859640

Complaint Review: United States Postal Service

  • Submitted: Mon, March 26, 2012
  • Updated: Mon, March 26, 2012

  • Reported By: Juanct76 — Waterbury Connecticut U.S.A.
United States Postal Service
Po Box 5212 Nationwide United States of America

United States Postal Service USPS Deceptive refund policy-no respect for consumer lack of customer service Janesville, Nationwide

*Consumer Comment: Here's a new idea...

*Consumer Comment: I'm actualy surprised..

*Author of original report: Rip-Off postal service

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After purchasing a money order from the Postal Office, which was lost in the mail never made it to Bank of America. The postal service will not re-issue me another money order for 60 days. These funds were used to secure a refinance for my mortgage. After several attempts to expedite this lost money order, customer service reps have hung up on me, refuse to transfer me to a supervisor, and continue to give me the runaround.

During these difficult economic times, I don't know of anyone who wants their money held up for 60 days.

There refund policy regarding money order is not posted anywhere and is only available on your receipt after you made a purchase. Banks and other institutions cancel your check immediately and re-issue another one right away.

Avoid them at all costs!!!!!

Juan Waterbury, CT

This report was posted on Ripoff Report on 03/26/2012 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-States-Postal-Service/nationwide/United-States-Postal-Service-USPS-Deceptive-refund-policy-no-respect-for-consumer-lack-of-859640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Here's a new idea...

AUTHOR: coast - (USA)

You should have sent the bank a check.
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#2 Consumer Comment

I'm actualy surprised..

AUTHOR: Robert - (U.S.A.)

These funds were used to secure a refinance for my mortgage
-
I am a little surprised that BofA actually said they would accept a Money Order.  Most of the time banks want any thing such as this do be done by Wire Transfers.  But if they do accept Money Orders at least tell us you didn't just send it by First Class mail, instead sending it by Express Mail that has the ability to track the package.  By the way Express is the ONLY method the USPS for tracking, their other "Delivery Confirmation" does not guarantee any sort of tracking short of letting you know it was picked up and delivered.

Banks and other institutions cancel your check immediately and re-issue another one right away.

-  Don't be so sure about that statement.  For one thing a Money Order is NOT a check.  It is basically treated the same as cash.  The wait is so that they basically don't want money "floating" around where it may be cashed so they require you to wait a period of time.
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#3 Author of original report

Rip-Off postal service

AUTHOR: Juanct76 - (U.S.A.)

This money order was $902 and the postal service expects me to wait 60 days for my money back. The customer rep who hung up on me was named Donna and the manager is Abdul R. Bah. There phone number is 866-974-2733. There is no signage posting there refund policy for money orders. The information is given to you on the receipt after you purchase the money order. 60 days is a significant amount of time to wait for a refund!
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