• Report: #236135

Complaint Review: United Vacation Network

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  • Submitted: Fri, February 16, 2007
  • Updated: Mon, June 25, 2007

  • Reported By:Ponte Vedra Beach Florida
United Vacation Network
3690 East Bay Drive Largo, Florida U.S.A.

United Vacation Network fraudulent sales practices, failure to follow Florida Statutes Largo Florida

*Consumer Suggestion: Christy, get a life!

*UPDATE Employee: Member Services

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My wife and I attended a sales presentation by United Vacation Network on February 1st, 2007. The presentation alleged that we would be entitled to the lowest available prices of up to 50% to 70% off on cruises, and air fares that would be at least 30% off lowest available prices. At no time would our prices for all other travel be worse (higher) than 10% off the lowest available retail prices, and not be restricted to their "excess inventory" or "hot list" items.

This statement was our inducement to purchase their plan. To verify the accuracy of their comments we asked the presenter to state those percentages again, which he did. We also asked the "closer" to get us "those numbers of lower promised pricing" He left, and returned 5 minutes later to confirm what we had heard.

We signed their contract at that time.

I immediately tested their claims by ordering two trips through their offices the next day. The prices they presented were the same that I had obtained on the internet at the same time as they quoted us.

Our testing began with a trip from Florida to Hartford, CT. Their price was $225 higher than I was finding on line. After advising the agent of this fact, she returned the next day with prices that met (but was NOT lower) the internet prices.

Our second test was to ask them to provide a price for a Carnival cruise. Their price was $400 HIGHER than I was able to obtain on line, as I was on the Carnival web site this same instant, and was comparing the prices in real time.

The "customer Service agent" refused to honor our demand to cancel our contract, and stated that "we had signed a contract and would be held to it". This is in violation of Florida Statutes 559.933 which states " It shall be unlawful for any seller of travel or assignee : (1) To fail or refuse to honor a purchaser's vacation certificate (or contract...see definitions 559.927) request to cancel if such request is made:
(a) Within 30 days from the date of purchase or receipt of the vacation certificate, whichever occurs later.

It is also unlawful in the State of Florida to not inform any signer of contracts with their right to cancel in accordance with Statute 559.923, which they failed to do.

If we have to we will go to court to obtain what the law says they must do, cancel the contract and return all monies, and are making preparations now to do so. When we obtain a favorable judgment, which we will do, I will pursue the forfeiture of their bond with the Florida Department of Agriculture, Division of Consumer Services.

Ponte Vedra Beach, Florida

This report was posted on Ripoff Report on 02/16/2007 09:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Christy, get a life!

AUTHOR: Dennis Ray - (U.S.A.)

Same old broken down B.S. reply. No one ever address's the problems of the OP, like Christy they just post this same lame reply. Pure B.S.!


Best of luck to you.
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#2 UPDATE Employee

Member Services

AUTHOR: Christy - (U.S.A.)

United Vacation Network advertiese that we guarantee the lowest fare available at the time of booking when using our travel agency for leisure travel. This is becouse travel rates, particulalry flight rates and cruises, are subject to extreme and frequent price changes due to specials, consumer demand, and availability status. An air and cruise quote can literally change from moment to moment; thereofre we cannot guarantee any rate until we can lock down the rate by booking it at that price. All of our membership rates and savings are detailed at the presentation that potential members attend and are fully supported in the contract that they sign. Our members can save up to 60% off on cruises, hotels, and packages posted to our web-site each month. Our travel rates are extremely attractive. We offer economy travel that often amounts to a great discount.

All reservations that are scheduled for our members are confirmed bookings by the members themselves; United Vacation Network does not confirm any reservaiton without the members approval. Our licensed travel agents inform our members if their reservation is non-cancellable or the cancellation policy for the reservation. Airfare bookings are only cancellable up to 24-hours from the booking.

United Vacation Network is not a certificate seller of travel; but a full service travel provider. We are not regulated under the certificate seller of travel for a 30-day cancellation. We abide by all state laws pertaining to the regulation of our company.

Member Satisfacation is of paramount importance to us and we do everything that we possibly can to satisfy our members. We make sure that our members receive the maximum value from their purchase.
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