• Report: #423432

Complaint Review: Vector Security

  • Submitted: Thu, February 12, 2009
  • Updated: Thu, January 24, 2013

  • Reported By:Wilkes-Barre Pennsylvania
Vector Security
23 Casey Avenue Wilkes-Barre, Pennsylvania U.S.A.

Vector Security - Buyer Beware Wilkes-Barre Pennsylvania

*UPDATE Employee: Contract and Customer Service

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Think long and hard--and read ALL fine print--before you sign on with Vector Security Company. I will list three reasons for this warning:

1) After an initial 3-year commitment when signing up, Vector will automatically renew your contract IN THREE-YEAR INCREMENTS without your acknowledgement. Good luck trying to break free.

2) If you succeed in escaping Vector, your alarm system equipment (which you purchased) will be useless since Vector will not supply the panel code to you or to another security company. You will have to purchase new electronic panels to even have prayer at making your system work without Vector.

3) Customer service is erratic. Occasionally, you will reach a kind and helpful human being (be sure to get their name). Other times you can be assured to get less than cordial treatment. Likewise, the information given is ridiculously inconsistent. Useful information (usually obtained from the kind humans) is balanced by incorrect or no information by the less courteous reps.

Take your time choosing a security company. Ask questions and get everything in writing. In particular, that is true for the contract renewal policy.

Disgusted
Wilkes-Barre, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 02/12/2009 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vector-Security/Wilkes-Barre-Pennsylvania-18702/Vector-Security-Buyer-Beware-Wilkes-Barre-Pennsylvania-423432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Contract and Customer Service

AUTHOR: R Robinson - (United States of America)

Although we are sorry that this consumer had a bad experience with our company, we need to clarify some issues.

1.  The customer signed a valid contract.  Terms are explained within the contract and the consumer has 3 days after signing during which they may cancel without penalty.  Consumers need to read every contract, not just ours, very carefully and ask questions if there are things they do not understand.

2.  The "code" that the consumer mentions is a PROPRIETARY and UNIQUE installer code for our company and is standard in our industry.  We do not provide that code to customers as it would grant access to various control panels.  We often convert other alarm company's systems to us, and each time, we replace the other panel with one of ours at no charge as we often can not gain access.  This is a security measure designed to protect the Customer and all of our other Customers.

3.  If the customer had a bad experience with our Customer Care Center, we invite them to contact us at any time and ask to speak to the manager or supervisor in that department.  We strive to provide exceptional customer service and work with our customers to resolve any issue.
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