• Report: #297734

Complaint Review: Verizon DSL

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  • Submitted: Mon, January 07, 2008
  • Updated: Mon, January 07, 2008

  • Reported By:w Massachusetts
Verizon DSL
Verizon.com/dsl Internet U.S.A.

Verizon DSL bait switch and not deliver Internet nationwide

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August 2006 we decided to upgrade to DSL. . .we got a great ad in the mail $17.99 per month. So I phoned them on my Verizon land line. Sign me up I said. . .the reply was "you can upgrade to high speed DSL for only a few dollars more."

HA!

So I agreed to the $21.95. . .but no. . .two months later it went up to $29.99 and a month after that over $31. But the speed was awful. I kept calling and complaining and get transfered to india and they were the tech I dealt with. . and I can't even begin to tell you how I HATE being transfered over seas . . . if I won a free trip to India. . .all expenses paid I would not go because of the many times I have been transfered there over the phone to speak with people who don't speak my language and can't really help me cause it is not in the book. No offense to the Indian people. . .

Each time I would call they would have me do the (what came to be know in our home as) internet dance. ..unplug all your computers and hardware. . wait 2 or 3 or 5 or whatever minutes replug it in. . .and VIOLA! You still run like crap.

After 5 months of this I caught a break. I was researching other DSL servers in my area and two companies told me that they could not provide me with high speed because of my location to the main server. . .I am 15,000-17,000 and the furtherest away you can be is 18,000. Nice to know. . .too bad Verizon had taken my money for a whole year for service that was supposed to be speeds of 1.5 and higher and I never reached above 900. . .I know this because of another break I will share. . .

One of my trips to india was VERY fruitful l got a website for testing speed
here are two one is Verizons own
speakeasy.net/speedtest/
and was able to see for myself that the speeds I was getting on average were below 400. . .keep in mind I am paying $31+ dollars for this privelege. . .

So finally I had enough information to actually talk to Verizon . . .the first guy I talked to wanted to know who told me where I was located on the line like it was a state secret and they needed to find the offender and shoot him. I got no where so I contacted a number I found at the BBB website. . .and finally a woman called and they sent out a tech. . .this is now Nov 2007. ..

The tech verified that there was no way I could recieve high speed. . .so I figured they would at the very least re-emburse the extra $10 they charged per month for a year.$120 . .they gave my back $10. They will give me more. I am now paying $20 for a service they offer new at $14.99 for your life. ..but you have to be a new customer.

I have now switched my cell phone off of the "all in one bill" cause my goal is to get rid of Verizon land line and DSL asap. . .and Verizon Wireless might want to consider changin it's name because the guilt by asscioation factor is huge here.

If there is anyone doing a class action suite against Verizon. .. I don't want money I want them exposed. Flogged might be more than I could hope for. . .

Redawn
w, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 01/07/2008 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DSL/internet/Verizon-DSL-bait-switch-and-not-deliver-Internet-nationwide-297734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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