Two weeks ago, I called Verizon to order DSL service if it was available in my area. First person I spoke to checked and said it was but I would have to switch my landline phone service to Verizon. I got cut off, and called back, got a different person who also checked and said service was available. She put the order in to switch my phone service and the order for the DSL and told me it would take time to switch my phone and gave me an install date of August 8.
I took this day off (losing money since I'm only part-time). At 1pm on the day, nobody had yet arrived to do the phone switch, so I called Verizon to check. After being on and off hold (mostly on hold) for 45 minutes, she said there was a problem with the order and she'd have to enter a new order and I'd have to wait again for the switch. Then she said that DSL service was not available in my area.
I then told her I didn't want the phone service switched and that I was very upset that they didn't contact me via my phone number or email to let me know there was a problem. Then I hung up.
Why couldn't they let me know? This is very poor customer service and I will never waste my time with this company again. I know that DSL is not available everywhere (except in places like NY city since they figure that's where the big bucks are).
This is the second company my husband and I have dealt with that has left me sitting at home waiting for a serviceperson and has been given a valid phone number and email address but can't be bothered to use them when there's a problem (unless they want money from you). That company will never get our business either.