- Report: #266294
Report - Rebuttal - Arbitrate
Complaint Review: Verizon DSL
Verizon DSLwww.verizon.net Internet U.S.A.
Verizon DSL service in my area ripoff Internet
*Author of original report: Verizon
*Consumer Comment: Not available in your area
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I took this day off (losing money since I'm only part-time). At 1pm on the day, nobody had yet arrived to do the phone switch, so I called Verizon to check. After being on and off hold (mostly on hold) for 45 minutes, she said there was a problem with the order and she'd have to enter a new order and I'd have to wait again for the switch. Then she said that DSL service was not available in my area.
I then told her I didn't want the phone service switched and that I was very upset that they didn't contact me via my phone number or email to let me know there was a problem. Then I hung up.
Why couldn't they let me know? This is very poor customer service and I will never waste my time with this company again. I know that DSL is not available everywhere (except in places like NY city since they figure that's where the big bucks are).
This is the second company my husband and I have dealt with that has left me sitting at home waiting for a serviceperson and has been given a valid phone number and email address but can't be bothered to use them when there's a problem (unless they want money from you). That company will never get our business either.
This report was posted on Ripoff Report on 08/08/2007 11:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-DSL/internet/Verizon-DSL-service-in-my-area-ripoff-Internet-266294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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