• Report: #16279

Complaint Review: VitaFree, (dba) Diet ZX

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  • Submitted: Fri, March 08, 2002
  • Updated: Mon, April 15, 2002

  • Reported By:West Linn OR
VitaFree, (dba) Diet ZX
7420 Clairemont Mesa Blvd #103-156 San Diego, California U.S.A.

VitaFree, (dba) Diet ZX Selling/sharing my credit card number, unauthorized charges being made! San Diego California

*UPDATE Employee: FYI: Genesis Intermedia is the company name.

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After waiting over 5 months to receive Diet ZX, we thought the nightmare was over. The product effectiveness is still in question.

Over the past 3 months, we have received very clever telemarketing calls that would have used my credit card number which they already had -- but I caught the perceived agreement and told them not to use the number. When asked where they got the number, they said it was obtained through Diet ZX.

Then I started having charges to my account by travel clubs, unauthorized, not solicited, and when asked where they got my card number, again it was Diet ZX. Now they say they cannot reveal their sources due to the Privacy Act, but I remind them that my card number is also private!! Then I ask if the source is Diet ZX and they agree.

My attorney gave me this website to use and suggested I report this to the Fed Trade Commission and to the Better Business Bureau of San Diego.

Marcia
West Linn, Oregon

This report was posted on Ripoff Report on 03/08/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/VitaFree-dba-Diet-ZX/San-Diego-California-97211/VitaFree-dba-Diet-ZX-Sellingsharing-my-credit-card-number-unauthorized-charges-being-16279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

FYI: Genesis Intermedia is the company name.

AUTHOR: Jane - ()

I cannot give you my name because I am an employee of this company.

If want to call the 800#, call on thursday and friday. The call center is open until 5pm Pacific Time. There is always someone there until 5pm.

If you talk to Emelina or Claudia (Call Center Mgrs.) they will just listen to what you have to say and not help you. I work in the call center and they do that all the time. If the customer service rep. tells you that they have to take your # down and Eme or Claudia will call you back, forget about it. The next time that you call, they will tell you that they have a "call list" and your name wasn't on the list and that's why a call wasn't returned to you.

You can call 818-955-5068 (It's Maria Rodrigues's office #. She's the Market supervisor for the call center. If for some reason, the # is changed, call information to Genesis Intermedia Inc. in Van Nuys (pronounced Nies like Dies), California. If you call information and get the # from there, a receptionist named Cheryl will answer the phone. She is a hard one to get by, but if you are extremly nice to her and specifically ask for Maria Rodrigues and sort of sound professional, she will let you through. If you get to Maria's voicemail, leave a message for her just to call you back regarding one of the 800#'s that is listed on the television screen and that All the calls are going to your business. They are worried about losing calls (I mean money).

I tried to access our website, but for some reason the address is no longer valid. This place is no place to get products or to be employed at. They fired a nice customer service rep. because she had too many doctors appts. (she had 2 seisure episodes in one week). I hope that this helps you.
Jane Doe
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