• Report: #754666

Complaint Review: Vivint

  • Submitted: Mon, July 18, 2011
  • Updated: Thu, January 21, 2016

  • Reported By: tasha — north little rock Arkansas United States of America
Vivint
4931 north 300 west, provo, ut 84604 north little rock, Arkansas United States of America

vivint vivint alarms ripped off my mentallly disabled grandmother, stuck her with 48 mo. contract on fixed income, wouldn't let me cancel it bc i was 2 days 2 late to help her north little rock, Arkansas

*Author of original report: things are more complicated

*Consumer Suggestion: Don't Pay A Cent

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My grandmother had a man come by the house telling her that the alarm system was completely free. She said they talked for hours and had another man install the system the same evening. Nothing was mentioned about a contract or how long the service would last. When asked several times he always responded "It's Free!".


I called the company to cancel the service once she got a letter in the mail. I explained to the customer service people that she was very old, does not know how to use the system, did not want it, was disabled, mentally ill, and that she doesn't have the money.

They explained to me that it doesn't matter. There was nothing they could do for her because I called them 2 days after the trial period was over. There was no trial period mention either by the way. It's a sad day when a company has to feed off the mentally ill to make a buck. This company would rather over draft my grandmother's account for the next four years than to be socially responsable.

Cold hearted if you ask me. It's not like she wouldn't let them come by to get their equipment back. She would love the company!


This report was posted on Ripoff Report on 07/18/2011 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/north-little-rock-Arkansas-72116/vivint-vivint-alarms-ripped-off-my-mentallly-disabled-grandmother-stuck-her-with-48-mo-c-754666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

things are more complicated

AUTHOR: tashaP - (United States of America)

The problem is that they automatically debit her account each month. I can't just not pay it and she refuses to change the account number.
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#2 Consumer Suggestion

Don't Pay A Cent

AUTHOR: John - (U.S.A.)

Ignore the bills. When they try to take her to court notify the news media first then show up in court. I guarantee when the judge sees your elderly mother he'll dump on Vivint big time. On the other hand, Vivint, a Utah based company, will probably drop the issue well before that. Their 'certified' sales representative will probably not be certified any more.....No legitimate company wants even the mere appearance of taking advantage of the mentally challenged or elderly.

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