• Report: #143304

Complaint Review: WPI IFRIENDS

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  • Submitted: Thu, May 19, 2005
  • Updated: Tue, July 19, 2005

  • Reported By:Reservoir Australia
ifreinds.com , Florida U.S.A.

WPI IFRIENDS ripoff Florida internet

*Consumer Suggestion: Good to see that I-friends is so vigilant in its customer service

*UPDATE Employee: Reply from IF Customer Service

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This report was posted on Ripoff Report on 05/19/2005 01:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPI-IFRIENDS/Florida/WPI-IFRIENDS-ripoff-Florida-internet-143304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Good to see that I-friends is so vigilant in its customer service

AUTHOR: Brian - (U.S.A.)

I mean, just look at all of the canned responses in here from Steven at I-friends, stating that they contacted the person who made the rip off report, and that the matter was resolved to the complainant's satisfaction.

Do you think anyone out there is really buying this? For one, most of the reports are basically anonymous, most people only give a first name and maybe a city. Yet Steven from I-friends is able to track them down, and resolve their complaints to their satisfaction.

Think for a moment, Steven - maybe there's a reason your company has hundreds of complaints on here, and work on fixing the real problem, instead of posting fake claims of resolving these issues on here.
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#2 UPDATE Employee

Reply from IF Customer Service

AUTHOR: Steven - (U.S.A.)

Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" - (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges.

In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Shortly after posting this RipOffReport complaint, "Andrew" contacted us directly via email and we resolved this matter to his satisfaction. Should there be any further questions or concerns, "Andrew" can contact our Customer Support Department 24/7 at (800) 243-9726.
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