• Report: #1043317

Complaint Review: WalMart.com

  • Submitted: Mon, April 15, 2013
  • Updated: Wed, April 17, 2013

  • Reported By: JSworth — Hemet California
WalMart.com
Internet United States of America

WalMart.com Walmart Wireless samsung promotion ripoff Internet

*Author of original report: Complaint resolved.

*UPDATE Employee: Walmart Wireless Giftcard Issue

*Author of original report: Order not even fulfilled by WalMart

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I placed an order on walmart.com for new wireless service for my wife and I on 02/20/2013. We got two Samsung phones because they were having a promotion offering a $50 gift card for any Samsung phone you purchase and keep in good standing. I was told that as long as our phones were active and in good standing as of 04/03/2013 I would be emailed the gift cards no later than 04/12/2013. I was not.

I have contacted the customer service multiple times, both through the chat service available on WalMart's whereismyorder.com website used to check on the status of on order and at the  888 number listed on the same website. 888-843-2485 I first contacted on 04/12/2013 just trying to find out if my cards had been sent yet. I was told to wait until 12:00AM EST 04/13/2013. So I waited. When they still didn't come I contacted customer service again on 04/13/2013. I was told that they would "Be sent either today or tomorrow" and "We had a lot of orders and that's why we are behind". When I still did not receive the email I contacted them again at 10:05AM EST on 04/15/2013.

This time I was told that it would be referred to their marketing department and that it will take up to 14 days before I get my gift cards. I explained to the man I spoke with that by offering the gift card by a certain date if I bought a phone that we entered into a binding contract when I bought the phones. I fulfilled my end of the contract by paying for the phones and keeping my account active and in good standing, but that their company is in breach of contract by not sending the gift cards by the time they said they would. I asked to be transferred to a supervisor and was told that he couldn't do that because I had gotten a hold of corporate headquarters and that he was management. He said though that he could put in a request to have me called back so I asked him to do so and he said I would be contacted within 24 hours.

At that time I told him to please put a note in that I would be filing a complaint both with the BBB and on ripoffreport.com and would let anyone I could know what my ordering experience with this company has been like.

Now I know that it may seem like I'm just being an overly demanding tool here, but please look at it like this. They are saying that they can't fulfill their end of an agreement on time because they got too many orders and I am therefore expected to be understanding. What if I failed to keep up my end of our agreement by not keeping my account active and in good standing because it cost more than I expected? Would they be understanding and send me the gift card anyway?

This report was posted on Ripoff Report on 04/15/2013 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/WalMartcom/internet/WalMartcom-Walmart-Wireless-samsung-promotion-ripoff-Internet-1043317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Complaint resolved.

AUTHOR: JSworth - ()

I wanted to post an update and let everyone know that as of today I have received the two $50 gift cards. It seems that the problem was caused by a few kinks in the system rather than any deliberate wrong doing by the companies involved. While I would still be hesitant to recommend them at this time, I will say that I would be willing to give them a second chance myself.
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#2 UPDATE Employee

Walmart Wireless Giftcard Issue

AUTHOR: wirefly_kim - ()

I work at Wirefly's HQ.  I am sorry to hear that you have had a frustrating experience getting your $50 gift cards.  I have located your order and had our marketing team send a request to have Walmart resend you your gift cards.  If you would please contact us as soon as possible at our corporate office.  I would like to speak with you regarding this issue.  I look forward to hearing from you soon.
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#3 Author of original report

Order not even fulfilled by WalMart

AUTHOR: JSworth - ()

So after doing a bit more research it seems that the order is not fulfilled by WalMart. It is fulfilled by a company called WireFly, which up until 2007 was called Inphonic (in 2007 they went bankrupt which apparently if you are a corporation just means you have to change your name) and is owned by the parent company Simplexity. Their direct corporate number is 1-800-444-9543 and they are located in Reston, VA.
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