- Report: #937152
Report - Rebuttal - Arbitrate
Complaint Review: Walgreens Pharmacy x 2 in Austin, TX
Walgreens Pharmacy x 2 in Austin, TX9801 Manchaca Rd, Austin TX 78748 Austin, Texas United States of America
Walgreens Pharmacy x 2 in Austin, TX Unprofessional pharmacist Austin, Texas
We then moved within Austin and I began using another Walgreens from ***, this one at South First and Stassney Lane,. Here you get to wait in line at the drive through in 103-ish degree heat for upward of 30 minutes for your prescription:. If you go into the store it's just as bad|. If you telephone them, you are put onto interminable hold'. It is the pharmacy that physicians have asked their patients not to use because they can't get through on the phone line?. My son in law was the ONLY person in the lobby on a holiday; no one in the drive through, he called me on his cell and told me that as well as the fact that there were several people working in the pharmacy'. I WAS PUT ON HOLD FOR OVER 30 MINUTES:.
I was also told that is their modus operendi, to just leave people on hold until they give up so they can fill their backlog of prescriptions.
2. Now I am totally pissed off after a year and a half of this, so I write down every prescription by patient name and date of birth, the drug name, strength and Walgreens prescription number and I go over to CVS and ask them to transfer them all.
Daughter has a dental abscess and dentist called in antibiotic. CVS couldn't bill insurance because THE PHARMACIST AT THE FIRST PLACE REFUSED TO GIVE HIM BILLING INFORMATION OR THE NAMES OF THE DOCTORS WHO HAD PRESCRIBED OUR MEDS.
No professional courtesy to a colleague. She literally SCREAMED at me on the phone when I called her to ask WTH kind of professional are you anyway???? Said she was "busy". I said, then tell him you'll call him back; tell him you'll fax the info in a couple hours; tell him you'll have one of your techs get back with him in the evening......ANYTHING!!!!! She tried to tell me it was Walgreen's policy NOT TO GIVE INFORMATION TO ANOTHER PHARMACY.
I went to another Walgreens at 10:30 last night, asked for a printout of my billing information and was given it immediately. Do not LIE to me about it being POLICY. You are just one lazy, unprofessional sorry excuse for an employee.
NEVER again will I set foot in another Walgreens. I cannot believe how pleasant and professional the guys are at the CVS on South Congress and Stassney in Austin. They are a dream. 28b4056
This report was posted on Ripoff Report on 09/05/2012 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens-Pharmacy-x-2-in-Austin-TX/Austin-Texas-78745/Walgreens-Pharmacy-x-2-in-Austin-TX-Unprofessional-pharmacist-Austin-Texas-937152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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