- Report: #152368
Report - Rebuttal - Arbitrate
Complaint Review: Web AccessZZ - Integretel
Web AccessZZ - Integretelintegretelinc.com - webaccesszz.com San Jose, California U.S.A.
Web AccessZZ - Integretel 900# scam using Trojan Dialer Virus on computer, ripoff San Jose California
*Consumer Comment: Integretel / infoservices900.com
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The charges were from "Web AccessZZ" thru "Integretel, Inc." as explained by BellSouth, who said I should contact the company. There was a number to call listed on my BellSouth bill if the charges were disputed.
The number was 1-800-736-7500. I called and got a voice mail that said that I had reached Integretel and their offices were closed, but to enter my area code and phone # to see if they would be able to assist me. As this seem odd on a Saturday, I decided to do more research over the Internet and found the exact report here.
I proceeded no further with attempting to call them and sent this link to BellSouth at their customer service website. After 3 days, I received a reply from BellSouth that indicated they will credit the amount. I will wait to see if BellSouth completes their promise before considering this case closed.
As a computer programmer, I have found that all the dial-up connections on the computer have been changed to dial 011-40 (Romania) numbers as well as 900 numbers. As such my nieces had to manually type in the ISP number for the last week without knowing the reason why.
As a quick solution, I would disconnect the phone jack when computer is not in use. Get your computer check for virus and spyware.
To remove the dialer virus was not easy. After several attempts to isolate the virus, I had to kill 2 services, one dialer and one "sleeper cell" that wakes up and recreates the dialer. If you are experienced with MS Windows, you can use a combination of Task Manager to End the Processes and Hijackthis to delete the services.
Deerfield Beach, Florida
This report was posted on Ripoff Report on 08/03/2005 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Web-AccessZZ-Integretel/San-Jose-California/Web-AccessZZ-Integretel-900-scam-using-Trojan-Dialer-Virus-on-computer-ripoff-San-Jose-152368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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