- Report: #1023129
Report - Rebuttal - Arbitrate
Complaint Review: Wen Haircare (By Guthy-Renker)
Wen Haircare (By Guthy-Renker)Internet United States of America
Wen Haircare (By Guthy-Renker) STILL waiting on my refund! Internet
Apparently, they enrolled me in automatic "replenishment" and a month later sent me products and took money from my credit card. I called to cancel my account and kept the package. I even asked for repeated confirmation that my account would be cancelled because I'd read online how they scam people and never close their accounts.
And early January 2013, sure enough, I get another 3 month supply and money is taken from my credit card. Fuming, I call and ask for money back, and extra to cover shipping costs.
I only get refunded for the shipping costs following the call. It is now March, it's been over 6 weeks, I keep calling, threatening to sue.
I keep getting reassuring customer service reps who tell me to call back in 2 weeks, because my return package hasn't been received yet. I'm pissed off and want my money back!! I am willing to join a class-action lawsuit. I've already been on a campaign to dissuade all of my acquaintances from ever doing business with Wen. They need to suffer.
This report was posted on Ripoff Report on 03/04/2013 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wen-Haircare-By-Guthy-Renker/internet/Wen-Haircare-By-Guthy-Renker-STILL-waiting-on-my-refund-Internet-1023129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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