• Report: #453017

Complaint Review: West Coast Funding & Real Estate Services

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  • Submitted: Mon, May 18, 2009
  • Updated: Wed, August 18, 2010

  • Reported By:San Jose California
West Coast Funding & Real Estate Services
8334 Clairemont Mesa Blvd Suite 214 San Diego, California United States of America
  • Phone: 858-565-0266
  • Web:
  • Category: Loans

West Coast Funding and Real Estate Services Inc REVIEW: Committed to 100% customer satisfaction. Not only do they offer floor rates they offer top notch service as well.
*UPDATE: West Coast Funding and Real Estate Services Inc and owner Troy Moritz pledge their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. West Coast Funding and Real Estate Services Inc is recognized by Rip-off Report as a Verified Safe Business.

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to West Coast Funding and Real Estate Services Inc for its commitment to excellence in customer service.
Rip-off Reports discussions with West Coast Funding and Real Estate Services Inc have shown a constant dedication to making each and every client satisfied. Troy Moritz owner stated that this is evidenced by the amount of referrals they receive and the number of repeat clients they do business with. West Coast Funding and Real Estate Services Inc listens carefully to each clients financial needs and uses their expertise to become more efficient as a company in the services offered.

West Coast Funding and Real Estate Services Incs owner, Troy Moritz, has informed us that his personal philosophy is that each client deserves the best possible loan and the best possible financial position. As a successful businessman, Troy feels it is critical to listen to his clients and respond properly based upon that client's needs. By always putting his customers first, he hopes to maintain West Coast Funding and Real Estate Services Inc as a successful enterprise both now and for many years to come.

West Coast Funding and Real Estate Services Inc and owner Troy Moritz's personal business philosophy is based on the premise that each and every client deserves the best possible product with the best possible service. By striving to do business by this model each and every client should end up with a great experience. Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: West Coast Funding and Real Estate Services Inc truly communicates all aspects of the transaction in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about providing what is promised on Day 1, and delivering on those promises."

West Coast Funding and Real Estate Services Inc and owner Troy Moritz have a very strict process. Each possible client is screened to make sure that the client is quoted correctly and that the promised transaction is attainable. Following the screening process each loan is locked at the customer's request and at the point any appraisal fees are paid. This prevents clients from wasting money on needless appraisal. At this point the file is already submitted with a top notch lender and is processed until completion. This process makes for a smooth and easy experience in a sometimes stressful industry.

West Coast Funding and Real Estate Services Inc recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Review, West Coast Funding and Real Estate Services Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Troy Moritz and many of his past and current associates, Rip-off Report is convinced that West Coast Funding and Real Estate Services Inc is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

.. As a matter of policy, when a business becomes a member of the Ripoff Report Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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West Coast Funding & Real Estate Services ripped off my money, time, and a chance to refinance San Diego, California

West Coast Funding & Real Estate Services approached me several times in the years of 2008 and 2009.
1.West Coast Fundng & Real Estate Services promised to refinance my loan with the terms I could benefit. During several months, in numerous phone calls and emails, I was assured that the terms are locked, there are just few days until documents will be approved, then documents are already in the escrow, then will you be available on a certain day after 1 pm for a public notary to visit me at home to sign final documents, and tons of lies like that. I wasted money for the unnecessary home appraisal; I wasted time and lost a good chance to refinance when the timing was the best for me. Overall, I estimate my loss at approx. $5,000.
2. West Coast Funding & Real Estate Services made an inquiry about possible referrals I can make for refinancing other home owners, promising a referral fee (in writing), at the certain terms. I provided such a referral. West Coast Funding & Real Estate Services refused to pay, based on a theory that the loan specialist's (Marcos Gomez) personal paycheck was lower than the payment according to the terms contracted to me. Finally, they failed to prove even that.
I recommend everyone to read this before you even talk to West Coast Funding & Real Estate Services.

Bob
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 05/18/2009 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/West-Coast-Funding-Real-Estate-Services/San-Diego-California-92111/West-Coast-Funding-and-Real-Estate-Services-Inc-REVIEW-Committed-to-100-customer-satisfa-453017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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