On Friday, July 25,2008, my wife and I checked into the Westgate Smokey Mountain Resort and Spa. We are Westgate Members since 2005, have used our timeshare three times before. We arrived early (3:00PM), I had become ill that day, the Attendant told us our room was ready, but hadn't had the final inspection. We were fine with this, the attendant states it would be 10-15 minutes. At 3:30PM, we went back to the attendant and saw she was gone for the day, so we had to start all over with another attendant, which sent us to Guest Services, which sent us back to the check-in Attendant.
At 4PM we demanded to see a supervisor, a man came down, told us there are over 600 rooms there and that it takes 20 minutes to an hour to inspect the rooms. I told him I didn't mind waiting but I should be allowed in at 4PM, he stated that check-in begins at 4PM, doesn't mean I can get into a room at 4PM???I couldn't understand why there wasn't anyone else waiting on a room but us! Everybody checking in went to a room immediately! The supervisor stated it would be a "few" more minutes. I explained that I was sick and needed to lie down. At 4:30PM, running a fever and very nausiated, I went back and met the supervisor , who stated our room was now ready.
Upon arriving at our cabin, we noticed cobwebs in the corner, was told they would be taken care of, never was. Was told we could call and get a shuttle up to our room, never happened.
Westgate, Smokey Mountains Resort and Spa, has a lot of ammenities, but is lacking in taking care of their owners. Much like car salesmen, once they get your money, you don't matter. We will, in the future go elsewhere. The main reason for this report is to let folks know:
1. Check-in has always been slow for us.
2. Westgate sales staff don't keep their promises.
3. Plan on walking up and down the mountain, it's faster than their shuttle.