- Report: #1020458
Report - Rebuttal - Arbitrate
Complaint Review: White Rock Pet Services
White Rock Pet ServicesDallas, Texas United States of America
White Rock Pet Services Too many bad experiences Dallas, Texas
*REBUTTAL Owner of company: There was no ripoff!
The first time she stayed, there was damage to my home as well as several urine stains when I returned. There was also no note or report left like she said there would be. She gave me an explanation of why the dogs had gotten in that room that I accepted and booked her yet again for a future date. In the mean time she dog sat for my friend at her home and it turned out that the dogs destroyed her Christmas tree, her floors were covered in urine, she messed up the dogs heart medication and she was not at the home as of 11pm despite her guarantee to be there from 9pm -7am (neighbors were keeping an eye out for her).
This happened the day before she was supposed to come to my house and I still trusted that this was a fluke accident and I am sure everything would go fine, especially since I didn't have time to come up with another plan. I asked my neighbors to look out for her to be sure she was at the house when she was supposed to be. Wouldn't you know it, the first night I was gone my neighbor calls at 10:30pm to say that she still wasn't there. I called her and was given a lot of excuses and told someone was on their way.
That person, whom I had never met, finally arrived at 11:15pm and stayed at my home the rest of the weekend. The owner should have been the one to make me aware of this, as opposed to me "busting" her so that she had to tell me that it was correct that no one was there, and someone who had never been to my home before to meet me or my dogs would be staying there, depsite her telling me twice that she herself would be the one staying there. Luckily my neighbor stepped in and went over to my house several times a day for the remainder of my time away to make sure the dogs got out.
And once again, no report was left. If you still decide to use White Rock Pet Services, please just be sure you have someone who can keep an eye out to be sure things are going as requested. I don't know what would have happened to my dogs and house should my neighbor not have stepped in. I truly feel that she is not truthful or trustworthy and I do not want this to happen to anyone else.
This report was posted on Ripoff Report on 02/26/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/White-Rock-Pet-Services/Dallas-Texas-75206/White-Rock-Pet-Services-Too-many-bad-experiences-Dallas-Texas-1020458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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