White Rock Pet Services Too many bad experiences Dallas, Texas

To begin with, the person who filed this report didn't even have the guts to give her name.  Not to worry, her name is HILARY JACKSON KNUTH.

Yes, our sitter arrived at her house then left again, not returning until 10:45pm.  Yes, this goes against our company policy.  I don't dispute this and never did.  I even pro-rated the hours and gave her credit for two hours of service.  Therefore, since she only paid for what she got and the invoice was credited to her satisfaction, she was not ripped off.

The dogs "got into" the room they peed in because that's where they were kept, behind pet gates.  Yes, I may have missed a pee spot on a dark floor in a rather dark room.

A note was indeed left at the first visit as I told her there would be.  I instructed my sitter not to leave any notes when she stayed there since I was on the phone with the owner keeping her constantly updated.

Further, this happened December 29th, almost 2 months ago.  Why is she just now making a report.

As for her "friend" she speaks of.  That's just ridiculous.  I could go on and make false claims all day saying my friend did this and my friend did that.  But, just to clear things up.

The one with the heart medication and urine on the floors?  Yes, we had a morning visit scheduled and we gave the medication at the morning visit.  It was the owner's responsibility to tell us she gave the med prior to leaving earlier that morning.  She left detailed notes with medication times split into "morning", "afternoon" and "night" so we gave the meds at the morning visit.  My dog takes the exact same medications and double-dosing is not dangerous in a one-time situation so the dog's health was never in jepordy.  As for the urine on the floor, that was residue left by the cleaner used to clean up after the non-house-trained dogs several times a day.  The dogs were never allowed in the room where the Christmas tree was and I walked through that room several times a day and would have noticed if something was wrong with the Christmas tree.  Finally, I personally stayed in that house several hours each day and was in that home for the night by 9:00 EVERY night.  I was dropped off there on two nights because of the snow & ice so perhaps someone took the fact that my car wasn't in the driveway as evidence that I wasn't there.


I'm really upset about this and feel that there should be some form of action a business owner can take when a false report is made.  I have a highly respected company with over 200 very satisfied clients and this type of fraudulent claim can hurt my business and cost me money.  Ripoff report should require some type of backup or proof before allowing false claims to be made public and you certainly shouldn't allow "hearsay" reports by third-party persons.