• Report: #31727

Complaint Review: Worldcom Wireless

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  • Submitted: Thu, October 03, 2002
  • Updated: Sat, February 01, 2003

  • Reported By:Carmichael Ca
Worldcom Wireless
worldcom wirless.com Sacramento, California U.S.A.

Worldcom Wireless MCI BOGUS CHARGES SHOULD INEDITED FOR BILLING MAIL FRAUD ripoff business Sacramento California

*Consumer Comment: Two phone numbers doesn't equal a cell phone

*Consumer Comment: mci wireless ripoff

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Consumers should bring forth a class action suit against this bogus company !!!!!

July 2001, I singed up for worldcom wireless 39.99 calling plan and 9.99 for unlimited mobile to mobile cell phone calls.

Novemeber 2001, received bill for 356.00 for calls made on the unlimited mobile to mobile plan. It clearly states "unlimited"
when we disputed charges, Worldcom stated, " the phone was in roaming range and charges would not be reduced as a result.

Here's the real kicker, they indicated there is no way for a customer to recoginze whether or not the phones are on roaming (if using the Nokia)!!!!!!!!!!!!!!! So basically, your phone may be roaming, but you as the consumer will never know it and you will be responsible for charges you had no idea you were incurring!!

The calling plan clearly states "unlimited mobile to mobile calls" This was just the begining of my nightmare.

November & December 2001 and January 2002, I made numerous calls to worldcom wireless requesting corrected billings. Nothing ever recieved. In fact worldcom was instructed to reduce one phone plan to the 19.99 contract and reduce the other phone to the 29.99 contract. Well, they completely screwed that up as well. They put each phone on a call plan that was never discussed with me, the consumer, nor did they have authorization to change monthly service to what ever they felt like !!!!

As of February 2002, further calls and complaints to worldcom went unanswered, all the while the charges continued to increase as a result of their failure to correct the mistakes they made. They continued to ask for money each month but did not feel obligated to provide customer support !
They were advise of the erronious billilngs and chose to ignore the issue when brought to their attention.
They have refused to correct the problem, it's that simple!

By April 2002, another complaint call was made to the management staff, since customer serv. does not call people back !!!!
Anwyay, April 2002 world come was instructed, again, the billings were not correct as they did not apply the appropriate calling plan charges, they indicated they "did" see a mistake and would fix the problem and credit the account and send out a corected billing to me.

As of june 2002, nothing was done by worldcom to correct the errors they were responsbile for !
June 2002, I called worldcom again to advise of the ongoing problems and since they failed to respond to these disputes in the past I terminated mohtly service contract effective 7/1/02.
I even have the name and tracking # of who I spoke to.

July 2002 comes - both cellular phones still active incurring charges despite my instruction to terminate service (one yr contract was up). All I got in July was another eronious billing statement.

By August 2002, I called Worldcom again and told them I would not be paying the charges as they were instructed to terminate service and did not do it, they never sent me corrected billing, nor did they call me back. All the while they are charging a monthly fee for the cell phones, yet there is no service to either phone. How do they continue to bill terminated contracts and not provide any service for the bills they have sent.

If I ran my busniess this way I would be in jail for Consumer breach of contract and Mail Fraud !!!!!!!!!!!

As of 9/30/02, Worldcom has sent me a bill for 1268.00.
As of 10/01/02 I received a collection notice.

They have yet to terminate the month to month contract, as I instructed them to do on numerous occasions, they continue to send increased billing charges with late fees, they have made not attempt to correct the mistakes they made.

It's gets even better now, when I called the 800 # I held for over 40 minutes, no one at world com will answer the phone.

I am going to write letters to all utility commisions, better Business Bureau, Attorney Generals Office, Credit Agencies and any other party I can put on notice.

If anyone wants to join me send an e-mail to mhemsworth@earthlink.net.

If anything remotely, similiar has happended to anyone else, lets talk law suit !!!!!! I am going to take worldcom to court and seek a judgement against them and now that I am in collection I will bring forth a defamation of character suit as well.

It's pretty easy to see why this company went chapter 11 !

contact me via e-mail if you have had similiar problems !

Lisa G.
Sacramento, California

Click here to read other Rip Off Reports on WorldCom Wireless & MCi

This report was posted on Ripoff Report on 10/03/2002 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Worldcom-Wireless/Sacramento-California-95852/Worldcom-Wireless-MCI-BOGUS-CHARGES-SHOULD-INEDITED-FOR-BILLING-MAIL-FRAUD-ripoff-business-31727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Two phone numbers doesn't equal a cell phone

AUTHOR: Koummaly - (U.S.A.)

My wireless services was with worldcom. I went to change my number because some of my family couldn't call me.Little did I know i was suppose to get a new sim card with it.

A month and a half later the service was interrupted. My sim card was fried. I called to the customer service and them what happened.

They told me to get a sim card by radio shack,cingular, or one of their booths at the mall. I didn't have any such luck so I called them back.

They gave me a number to call to their warehouse to get one. I called and they didn't have any in stock and couln't get me one.

I called the C.S.R back and demand to talk to a manager on duty because I was tired of talking to the customer service people.

I told her what happened and ask for alternative solutions. She put my services on suspend and i was back trying to find another sim card for my phone.

I gave up and called them back and ask when my contract was over. She said within a week,but she can terminate my contract without having to pay early termination fee. I would have to call them back when my next bill arrive so they'll credit it to my account.

I was still charge for my termination and my monthly bill keeps on coming till this day. I was furious and didn't want to pay for anything i wasn't using.

I was turned to the collections. I called and wrote to them but no response. I looked into the bills i was recieving and i was being charged for two numbers and one cell phone. The phone doesn't even work.

Right now i just keep on collecting the bills for my cell phone I can't even use but being charged for it anyways. Please help in any way that you can. I'm only twenty years old probably with bad credit by Worldcom:(!!!!
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#2 Consumer Comment

mci wireless ripoff

AUTHOR: dan - ()

I too have many problems with mci. called
three times to cancel and once in writting.
i finally gave up put the phone in the
closet, but the monthly bills kept comming in.

could never get a definitive answer on
disputed calls

it would sometimes take days to reach customer
service line that was not busy.

if their is ever a class action suit, please
contact me.
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