• Report: #420735

Complaint Review: Wu-yi Source

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  • Submitted: Thu, February 05, 2009
  • Updated: Thu, February 05, 2009

  • Reported By:Hilo Hawaii
Wu-yi Source
3600 Army Post Rd Des Moines, Iowa U.S.A.

Wu-yi Source ,Wu-Yi Source charging credit cards without product Des Moines Iowa

*UPDATE Employee: Hello,

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I was trying to research who was charging me $4.95 when I came across a charge from Wu-Yi Source.com back in January. I then googled the company and came up with the Ripoff Report. Several of the reports lead me to the numbers that helped me cancel and hopefully I will not be charged any more than what has happened.


Please note that I was very firm in asking the representatives on-line that all charges be credited and that it was not ok to charge my account anymore. At first they just want to tell you it will not be charged anymore but will not credit what has been charged.

With a little pushing and reminding them that I caught it right away and not much time has passed, and I obviously have not used the service, they credited my account for everything except the postage of the tea.
I told them it has been two weeks since I ordered and have not received the tea. They gave me a PO Box number (PO Box 10233, DeMoine, IA, 50321)
to return the tea to and I will recieve the credit.

If anyone has ordered from this company I would highly suggest calling up all the current charges on your account and cancelling service ASAP.

Joyce
Hilo, Hawaii
U.S.A.

This report was posted on Ripoff Report on 02/05/2009 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-yi-Source/Des-Moines-Iowa-50321/Wu-yi-Source-Wu-Yi-Source-charging-credit-cards-without-product-Des-Moines-Iowa-420735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Shalyn R. - (U.S.A.)

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any

way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future.

Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course,

mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you

would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we

try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each

and every day of the week to respond to any questions you may have both before and after your order. Simply call us at

1-866-989-8949 or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire

cancellation process.

We appreciate your concerns.

Respectfully,
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