• Report: #250348

Complaint Review: Wulongsource.com

  • Submitted: Fri, May 25, 2007
  • Updated: Wed, November 25, 2009

  • Reported By:Cape Coral Florida
Wulongsource.com
1302-24 Street W #350 Billings, Montana U.S.A.

Wulongsource.com, Okuma Nutritionals, dietawards.org;wu-yisource.com; ancientwulong.com; edirectsoftware BEWARE! They change their name like you change your underwear!! Billings Montana

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*Consumer Comment: The Iron Clad Refund That Fell Apart

*Author of original report: Wu-longsource

*Author of original report: Wu-longsource

*Author of original report: Where is the refund your talking about??????

*UPDATE Employee: Wu-Yi Source.

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I bought some tea from wulongsource.com (which is not a valid site anymore) 4/13/07 and received my shipment 4/20/07. The payment was credited to edirectsoftware on my statement. The tea was oolong tea with chinese writing all over it. I tried to brew the tea several different ways. After I tried a couple of bags from different boxes I emailed them and requested a refund and an address. I received a response back from a Michael a couple days later asking what my issue was, I had already explained it the first time, but I said it again and again I requested a refund address.

I also sent an email from my work requesting the address for a refund, I received another email stating the same thing, "explain the issue I was having". I requested the address again, I finally got an address and an RMA# and explaining that refunds are processed every 2 weeks. I sent the tea back costing me an additional $12.00 and it was received by a person named Larsen on the 4th of May. The two weeks came and went still no credit and now no automated responses from my emails stating someone would get back to me with-in 24 hours. My credit card company said I had to wait to file a dispute for 30 days after they received the merchandise, so I go back to the website today and low and behold it is no longer there! They are now at wu-yisource.com, same advertising, same SALE, same everything but the name!

Angela
Cape Coral, Florida
U.S.A.

This report was posted on Ripoff Report on 05/25/2007 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wulongsourcecom/Billings-Montana-59102/Wulongsourcecom-Okuma-Nutritionals-dietawardsorgwu-yisourcecom-ancientwulongcom-e-250348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Luis - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello,

AUTHOR: Tiffany Ferguson - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#3 Consumer Comment

The Iron Clad Refund That Fell Apart

AUTHOR: Kim - (U.S.A.)

Well 1 day before the new dead line for the check that was suppose to be sent out, hmmm, no check yet..... Must be another error, yea that's it, another error! Well just another run around, until I see a refund from you Mark or who ever you are, I'm going to make it my personal mission to spread the word about your dishonesty! Trust me Mark unlike you I'm true to my word! And also just to add as being true to my word If I do by some miracle get a refund, I will post that also.

In all Fairness


Kim
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#4 Author of original report

Wu-longsource

AUTHOR: Angela - (U.S.A.)

They finally refunded the money, they sent me an invoice with 0.00 due so I hoped it was a refund, but had to wait to see if they credited the account. It was finally credited back to me in full. Thanks
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#5 Author of original report

Wu-longsource

AUTHOR: Angela - (U.S.A.)

They finally refunded the money, they sent me an invoice with 0.00 due so I hoped it was a refund, but had to wait to see if they credited the account. It was finally credited back to me in full. Thanks
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#6 Author of original report

Where is the refund your talking about??????

AUTHOR: Angela - (U.S.A.)

Well if that were the case I would have a refund by now, this is the same guy who kept replying to the message with "Tell me what you are experiencing" but never on the refund emails. Come on Michael, where is the legitamcy of the refund??
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#7 UPDATE Employee

Wu-Yi Source.

AUTHOR: Mark - (U.S.A.)

Hello,

I am an employee here at Wu-Yi Source. There are a few things i would like to clarify.
First of all we are a company that takes pride in the satisfaction of our customers. We have hundreds of very satisfied customers each and every day! We offer the best money back guarantee out of all companies selling weight loss tea. We offer a 100% satisfaction 60 day money back guarantee.

We have changed our company name, we felt that Wu-Yi Source was a better suited name as apposed to WuLong Source. The reason behind this is the fact that the tea we are selling is grown on Mt. Wu Yi Shan in Chinas Fujian province, Which we actually own a piece of. Being we own a part of the mountain and given the mountains name, we deiced to go ahead and switch our name to Wu-Yi Source. AncientWulong and Okumas Wulong are not our sites, those are sites of another company selling a tea that they claim is "100% Authentic" Our web site and sales page and order page still remain the exact same because we have only changed our name and packaging. We are still selling the same high quality tea, and we are confident that our product works! Approximately 95% of our customers are very happy with this product and have great weight loss results.

Please take into consideration all the happy and SATISFIED customers we have everyday, and please don't base your decision on the very few unhappy reviews on this site. Give our company a try and if you are not satisfied remember, you do have a 60 day period to return your order for a full refund !

Thank you for taking time to read this.
Mark
Wu-Yi Source.
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