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  • Report: #467549

Complaint Review: XM Satellite Radio

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  • Submitted: Wed, July 08, 2009
  • Updated: Thu, July 09, 2009

  • Reported By:Deming New Mexico
XM Satellite Radio
www.xmradio.com Nationwide U.S.A.

XM Satellite Radio Substandard Account Maintenance - Customer Service Washington DC

*Author of original report: email address for "corporate hate mail" to listenercare@xmradio.com

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I received the XM Radio 3-month Subscription with the purchase of new vehicle. Just before it expired I renewed on line via credit card which was posted before the expiration of the "trial period."

On the day of the expiration XM turned off my subscription.

Now here is the locus of my complaint:

1 There appears to be no link between automated billing services and radio program maintenance.
2. calling their 800-xm radio number is an automated only response system not geared to handling service complaints.. it is only an order process-response system.
3 The contact via email option is not effective as it "sits" on a customer request... no response coming back in a short time period.

The only way to get a live response is this number 800 347-0600 then you egt put on hold for awile as the rep has to find out all teh details about account and such before they can render a decison on complaint.

They demonstrate no concern for effective account maintenance other than a daily marketing call on month prior to expiration date.

This company's business model clearly is "if we build it they will come" .. guess what? Not so.. to be a subscriber and have to crawl through "barbwire" to get what you pay for is a nuisance I do not need. And given the fact that it already is an over-priced luxury item, I won't be renewing at the end of the renewal period.. which all subscribers should know... that we will continue you to bill you against a credit card on file. It requires the subscriber to make a formal request to cancel... or they will just keep billing and billing.

As a technology, satellite radio is a good thing, but XM and their whoring partner Sirius have ruined it for many... they ruined it for me.

Ronin
Deming, New Mexico
U.S.A.

This report was posted on Ripoff Report on 07/08/2009 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Satellite-Radio/nationwide/XM-Satellite-Radio-Substandard-Account-Maintenance-Customer-Service-Washington-DC-467549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

email address for "corporate hate mail" to listenercare@xmradio.com

AUTHOR: Ronin - (U.S.A.)

It won't make an immediate difference on their "slash and burn" business model unless many of us send scathing commentary to that email address.

These 'sons of Bushes" think they can enjoy thier monopoly position now that Sirus and XM are one company..

But perhaps if many many p'od subscribers let them know the error of their ways.. and maybe even let GM and all the other car companies that feature satellite service in their offerings, they will get the message, or at least get out of the business niche by selling it to a responsible corporate entity (are there any?)

At XM, it's all about them.. not the customer... rendering "consumer sovereignty" an out dated economic principle.. let's fight back! Recover our sovereignty as customers that decide their success or ultimate failure!

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