amazon seller performance i have six account on amazon i start selling laptop on july 26/2012 after all my laptop were sold i was told i was going to pay in 90 days now it been over 9 months amazon never pay and liar s seattle, Washington

COMPLAINT
ACTIVITY REPORT  Case # 22371748         Better Business Bureau serving Alaska, Oregon
& Western Washington

 

Consumer Info:   S                                                                     Business
Info: Amazon.com

                            

                                 
Location Involved:   (Same
as above)

 

Consumer's
Original Complaint :

amazon
refuse to pay for 60 laptop i sold back on 7/28/ 12 please i need my money 

 

Consumer's
Desired Resolution:

amazon
steal my 5718 dollars for 60 laptop i sold on amazon

 

BBB Processing

 

12/21/2012                web       BBB        Complaint Received by BBB

12/21/2012                ARC2    BBB        Accredited Business-Case Processed by
BBB Operator

12/21/2012                Otto      EMAIL     Send acknowledgement to Consumer

12/21/2012                Otto      EMAIL     Inform Accredited Business of Case

12/22/2012                WEB      BBB        RECEIVED BUSINESS RESPONSE : Thank you
for your inquiry.

                                Amazon
retains the right to immediately prevent or restrict access to our site. We
removed this user's access to our site and placed a hold on any funds in their
seller account because an investigation of their account indicates they may be
using our site to engage in fraudulent activity. We believe this seller
registered a stolen credit card to their account and fulfilled Amazon orders
with counterfeit or stolen merchandise.

                                Due
to the proprietary nature of our business, we do not provide details on our
investigation methods.

                                In
accordance with the terms of this seller's agreement with Amazon Services, we
will not be transferring any funds to the seller. If we determine that a seller
account has been used to engage in fraud or other illegal activity, remittances
and payments may be permanently withheld.

                                This
restriction is published on our "When will I be paid" page in seller
Help
(http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nod...).

                                Thank
you,

                                Payments
Specialist

                                Amazon.com

12/27/2012                ARC2    EMAIL     Forward Accredited Business Response to
Consumer

01/09/2013                OttO     BBB        No response received from Consumer

01/09/2013                OttO     EMAIL     Inform Business - Case Closed ASSUMED
SATISFIED

01/09/2013                OttO     BBB        Case closed - Assumed Satisfied

01/29/2013                ARC2    BBB        Re-open a Complaint

01/29/2013                ARC2    BBB        RECEIVED CONSUMER REBUTTAL : amazon
still not  given my money please help me
to solve this

01/29/2013                ARC2    EMAIL     Forward Consumer Rebuttal to Business

02/02/2013                WEB      BBB        RECEIVED FINAL RESPONSE FROM BUSINESS :
Greetings from Amazon.

                                The
evidence we have shows that the seller engaged in fraudulent activity while
selling on Amazon.com. Due to the nature of the violation, their account may
not be reopened and funds have been reserved to cover customer disputes,
chargebacks, or other claims.

                                They
may contact our legal department with further questions directly at:

                                Amazon.com

                                Legal
Dept.

                                P.O.
Box 81226

                                Seattle,
WA 98108-1226

                                As
previously mentioned, payments may be permanently withheld.

                                This
restriction is published on our "When will I be paid" page in seller
Help
(http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=201069630).

                                Regards,

                                Payments
Specialist

                                Amazon.com

02/05/2013                ARC2    EMAIL     Forward Final Response to Consumer

02/06/2013                WEB      BBB        CONSUMER REJECTS BUSINESS' FINAL OFFER :
(The consumer indicated he/she DID NOT accept the response from the business.)

                                amazon
still not paying me that is a lie amazon seller performance put a hold on my
account when i was selling for 90 days 
please read when amazon said i was going to get pay Your Amazon.com
Inquiry

                                Friday,
November 30, 2012 12:24 AM

                                From:

                                "payments-funds@amazon.com"
<payments-funds@amazon.com>

                                Add
sender to Contacts

                                To:

                                "galsonson@yahoo.com"
<galsonson@yahoo.com>

                                Greetings
from Amazon.com.

                                Thank
you for contacting us. Due to the status of your account we are reserving your
funds in your Amazon selling account until we are sure all items have shipped
and no A-to-z Guarantee Claims are received against your account. Your account
will be evaluated 90 days after the initial date of block or closure request,
which was 09/01/2012. Your funds will be disbursed to the bank account on file
after your 90 day review, minus any outstanding chargebacks or A-to-z Guarantee
claims.

                                Per
section 2 of the AMAZON SERVICES BUSINESS SOLUTIONS AGREEMENT:

                                "If
we reasonably conclude based on information available to us that your actions
and/or performance in connection with the Agreement may result in a significant
number of customer disputes, chargebacks or other claims, then we may, in our
sole discretion, delay initiating any remittances and withhold any payments to
be made or that are otherwise due to you under this Agreement for the shorter
of: (a) a period of ninety (90) days following the initial date of suspension;
or (b) completion of any investigation(s) regarding any Seller actions and/or
performance in connection with the Agreement."

                                <br>Regards,<br><br>Account
Specialist<br>Amazon.com<br>http://www.amazon.com

                                -------------------------------------

                                From:
galsonson@yahoo.com

                                Sent:
Nov 29, 2012 4:23 PM (PST)

                                Subject:
please i need the money my account which the 90 days please

02/06/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : amazon
been been stealing from me amazon also block my account i cannot log in amazon
seller performance also filling false claim to steal money

02/15/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please amazon still not pay me amazon own 12914 dollars  for 
6  account   there are sill all  my 
money  i contact them  no response 
please help me

02/15/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please i need a lawyer to fight this to get my money from amazon  amazon own mw 12914 for 6 account i sold
laptop i don't get pay please help me

02/18/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please  this company  own me 12914 
for six  account  this company refuse  to pay me 
please help me

02/18/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please  i took  my money 
from  saving account  i was not working   i never used amazon  credit or apply for  one 
amazon is thief company  please
help me

02/18/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : i
contact amazon no response  amazon seller
performance  ripping me off  and steal from me 12914 dollars  please help me

02/22/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please amazon still not paying me please help me please amazon steal  12914 for me for six account i have i sold
all my laptop amazon keep all my money please help me

03/06/2013                BNA      BBB        Send to Business For Final Response

03/06/2013                Otto      EMAIL     Inform Business - Final Response

03/07/2013                WEB      BBB        RECEIVED FINAL RESPONSE FROM BUSINESS :
Greetings from Amazon.

                                As
we have previously responded on 12/22/2012 and 02/02/2013, we have concluded
our review of the sellers account and have evidence that shows that the seller
engaged in fraudulent activity while selling on Amazon.com. Due to the nature
of the violation, their account may not be reopened and funds have been
reserved to cover customer disputes, chargebacks, or other claims.

                                They
may contact our legal department with further questions directly at:

                                Amazon.com

                                Legal
Dept.

                                P.O.
Box 81226

                                Seattle,
WA 98108-1226

                                As
previously mentioned, payments may be permanently withheld.

                                This
restriction is published on our "When will I be paid" page in seller
Help
(http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=201069630).

                                Please
let us know how we can be of further assistance?

                                Regards,

                                Payments
Specialist

                                Amazon.com

03/11/2013                BNA      EMAIL     Forward Final Response to Consumer

03/12/2013                WEB      BBB        CONSUMER REJECTS BUSINESS' FINAL OFFER :
(The consumer indicated he/she DID NOT accept the response from the business.)

                                i
contact them that address no response  i
send a certified someone sign for it but he only initial i don't know who sign
it the address i send was amazon legal department  PO box 
81266  Seattle wa 98 108  by USPS 
tracking  is  7012 2920 
0001 0601 77 83 

03/15/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Your Amazon.com Inquiry

                                Sunday,
September 2, 2012 2:08 PM

                                From:


                                "Amazon.com"
<payments-funds@amazon.com>

                                Add
sender to Contacts

                                To:


                                "galsonson@yahoo.com"
<galsonson@yahoo.com>

                                Greetings
from Amazon.com.

                                Thank
you for contacting us. The funds currently in your selling account will be
transferred to your bank account after the 90-day period has expired, provided
we do not receive charge backs or A-to-Z Guarantee claims against your
sales. 

                                As
you know, your account will be evaluated 90 days after the initial date of
block or closure request, which was September 1, 2012.

                                Your
reserved funds will be disbursed on or after November 30, 2012, to your bank
account on file.

                                Best
regards,

                                Payments
Specialist

                                http://www.amazon.com

                                =============================

03/15/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Your Amazon.com Inquiry

                                Sunday,
September 2, 2012 2:08 PM

                                From:


                                "Amazon.com"
<payments-funds@amazon.com>

                                Add
sender to Contacts

                                To:


                                "galsonson@yahoo.com"
<galsonson@yahoo.com>

                                Greetings
from Amazon.com.

                                Thank
you for contacting us. The funds currently in your selling account will be
transferred to your bank account after the 90-day period has expired, provided
we do not receive charge backs or A-to-Z Guarantee claims against your sales. 

                                As
you know, your account will be evaluated 90 days after the initial date of
block or closure request, which was September 1, 2012.

                                Your
reserved funds will be disbursed on or after November 30, 2012, to your bank
account on file.

                                Best
regards,

                                Payments
Specialist

                                http://www.amazon.com

                                =============================

03/22/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : i
contact the amazon to address provide i still receive any response please
amazon is fraud company amazon seller performance steal 12914  for me for laptop i sold on amazon i never
apply for amazon credit or used one this company is fraud why there are in
business  amazon rip me off for 12914
dollars  this account block on 9/1/12 i
was told i was going to pay on 11/3/12 still not receive my payment pleas help
me

03/22/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER : i
contact amazon legal department at PO box 81266 
Seattle WA 98108   by USPS   tracking is 7012 2920  0001 0601 7783    please i need a lawyer to solve this i
contact the payment last year  is
the  response when i was going to get pay
Your Amazon.com Inquiry

                                Sunday,
September 2, 2012 2:08 PM

                                From:


                                "Amazon.com"
<payments-funds@amazon.com>

                                Add
sender to Contacts

                                To:


                                "galsonson@yahoo.com"
<galsonson@yahoo.com>

                                Greetings
from Amazon.com.

                                Thank
you for contacting us. The funds currently in your selling account will be
transferred to your bank account after the 90-day period has expired, provided
we do not receive charge backs or A-to-Z Guarantee claims against your sales. 

                                As
you know, your account will be evaluated 90 days after the initial date of
block or closure request, which was September 1, 2012.

                                Your
reserved funds will be disbursed on or after November 30, 2012, to your bank
account on file.

                                Best
regards,

                                Payments
Specialist

                                http://www.amazon.com

03/22/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please i would like to moved this forward 
amazon refuse to pay for laptop i sold on amazon.com  since last year Email adress are jeffjunior670@yahoo.com    I have 1070 
on amazon       next email     zompa45sandy@yahoo.com  I have 1360 
on amzon    next  account halihfewely@yahoo.com I have 3800
dollars on mazon   next  kalljackson@yahoo.com  I have 850 dollars      next 
galsonson@yahoo.com    I have 6718
dollars on mazon   all my money been   steal 
by amazon       a total   12914     
amazon seller performance 
steal  all my money    please 
help    I never  apply  
for amazon credit card or have used one     this company rip me off  for laptop 
I sold   I was umployment     need to make  some to 
pay my bill  I purchased my laptop
on ebay     amazon lie said I have a
amazon credit    which is not true    please 
help me

03/28/2013                CSO      BBB        Send to Business For Final Response

03/28/2013                Otto      EMAIL     Inform Business - Final Response

04/01/2013                CSO      BBB        RECEIVED FINAL RESPONSE FROM BUSINESS :
I've checked with Amazon's legal department, and they indicated that they did
indeed receive the letter that was sent by the buyer via USPS Certified Mail on
March 7, 2013.  A response was sent out
to the seller on 3/19 advising them that no funds would be disbursed to them.

                                 

                                Please
let me know if you need any additional information.

                                 

                                Thanks,

                                 

                                Paul
Nelson

04/01/2013                CSO      EMAIL     Forward Final Response to Consumer

04/01/2013                WEB      BBB        CONSUMER REJECTS BUSINESS' FINAL OFFER :
(The consumer indicated he/she DID NOT accept the response from the business.)

                                this
company is fraud steal my money for laptop i sold on amazon.com that is not
fair please help me.  

04/02/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
amazon never send me a response please 
help me i want my money from amazon

04/02/2013                CSO      BBB        Send to Business For Final Response

04/02/2013                Otto      EMAIL     Inform Business - Final Response

04/03/2013                              BBB        MORE INFO RECEIVED FROM THE CONSUMER :
please help me this company took  12914
dollars for laptop i amazon  now the
company refuse to pay  i think someone
who work in the payment department do this i have a family i have no money to
pay my rent please help me i spend all the money i have try to make some money
to pay my bill now i been rip off 12914 dollars i have all the tracking number
if this go to court for prove

04/04/2013                CSO      BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Email address are jeffjunior670@yahoo.com I have 1070 on amazon next email
zompa45sandy@yahoo.com I have 1360 on amazon next account halihfewely@yahoo.com
I have 3800 dollars on amazon next kalljackson@yahoo.com I have 850 dollars
next galsonson@yahoo.com I have 6718 dollars on amazon next
jaime405@rocketmail.com I have 506 dollars all my money been hold over 7 months
amazon refuse to pay for the hard work

04/04/2013                CSO      BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Your Amazon.com Inquiry

                                Tuesday,
September 4, 2012 10:16 PM

                                From:

                                "Amazon.com"
<payments-funds@amazon.com>

                                Add
sender to Contacts

                                To:

                                "galsonson@yahoo.com"
<galsonson@yahoo.com>

                                Greetings
from Amazon.com.

                                Thank
you for contacting us. Due to the status of your account we are reserving your
funds in your Amazon selling account until we are sure all items have shipped
and no A-to-z Guarantee Claims are received against your account. Your account
will be evaluated 90 days after the initial date of block or closure request,
which was September 1, 2012. Your funds will be disbursed to the bank account
on file after your 90 day review, minus any outstanding chargebacks or A-to-z
Guarantee claims.

                                Per
section 2 of the AMAZON SERVICES BUSINESS SOLUTIONS AGREEMENT:

                                "If
we reasonably conclude based on information available to us that your actions
and/or performance in connection with the Agreement may result in a significant
number of customer disputes, chargebacks or other claims, then we may, in our
sole discretion, delay initiating any remittances and withhold any payments to
be made or that are otherwise due to you under this Agreement for the shorter
of: (a) a period of ninety (90) days following the initial date of suspension;
or (b) completion of any investigation(s) regarding any Seller actions and/or
performance in connection with the Agreement."

                                Best
regards,

                                Payments
Specialist

                                http://www.amazon.com

04/04/2013                CSO      BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Your funds transfer has been delayed

                                Tuesday,
December 4, 2012 10:31 PM

                                From:

                                "Amazon.com"
<payments-declined@amazon.com>

                                Add
sender to Contacts

                                To:

                                "sell
for less but work good" <galsonson@yahoo.com>

                                Hello
from Amazon.

                                Your
funds transfer in the amount of 5,718.69 USD has been delayed because the
credit or debit card information registered to your Amazon.com seller account
is invalid. This information may be invalid because the card has expired or the
billing address may have changed.

                                Your
credit or debit card helps to authenticate you for payment of your sales
proceeds into your bank account. Your card may also be used to charge you for
any outstanding Amazon fees.

                                After
you have updated your seller account with a valid card, the funds in your
seller account will be available for transfer to your bank account in
accordance with your transfer schedule. We accept Visa, MasterCard, American
Express, Discover, JCB, or Diner's Club.

                                To
update the credit or debit card information on your seller account:

                                1.
Log in to your seller account. You will see a message prompting you to update
your credit card.

                                2.
Click "Update" to provide your current credit or debit card
information. Be sure to enter all information exactly as it appears on your
card. Click "Continue."

                                3.
Enter the billing address associated with the card and click "Continue,"
or click "Use this address" to select an existing billing address.

                                4.
Choose to get paid immediately or on the next scheduled transfer date.

                                5.
Click "Submit."

                                Thank
you for selling on Amazon.com.

                                Regards,

                                Amazon
Services

                                Go
to Previous message Back to Messages

                                -
Full Headers

                                Reply
Reply All Forward Forward

                                Mail
Search

                                WelcomeInboxNewFoldersMail
Options

                               

                                Copyright
1994-2013 Yahoo! Mail, Yahoo! Inc. All rights reserved. Terms of Service -
Copyright/IP Policy - Guidelines

                                NOTICE:
We collect personal information on this site.

                                To
learn more about how we use your information, see our Privacy Policy - About
Our Ads. i add a new card i never receive any money

04/04/2013                CSO      BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Your funds transfer has been delayed

                                Show
Details

                                From

                                Amazon.com

                                To

                                jefflaptop

                                Hello
from Amazon.

                                Your
funds transfer in the amount of 1,076.28 USD has been delayed because the
credit or debit card information registered to your Amazon.com seller account
is invalid. This information may be invalid because the card has expired or the
billing address may have changed.

                                Your
credit or debit card helps to authenticate you for payment of your sales
proceeds into your bank account. Your card may also be used to charge you for
any outstanding Amazon fees.

                                After
you have updated your seller account with a valid card, the funds in your
seller account will be available for transfer to your bank account in
accordance with your transfer schedule. We accept Visa, MasterCard, American
Express, Discover, JCB, or Diner's Club.

                                To
update the credit or debit card information on your seller account:

                                1.
Log in to your seller account. You will see a message prompting you to update
your credit card.

                                2.
Click "Update" to provide your current credit or debit card
information. Be sure to enter all information exactly as it appears on your
card. Click "Continue."

                                3.
Enter the billing address associated with the card and click "Continue,"
or click "Use this address" to select an existing billing address.

                                4.
Choose to get paid immediately or on the next scheduled transfer date.

                                5.
Click "Submit."

                                Thank
you for selling on Amazon.com.

04/04/2013                CSO      BBB        MORE INFO RECEIVED FROM THE CONSUMER :
Notice: Your Amazon.com Seller Account

                                Friday,
September 28, 2012 7:05 AM

                                From:

                                "seller-performance@amazon.com"
<seller-performance@amazon.com>

                                Add
sender to Contacts

                                To:

                                "zompa45sandy@yahoo.com"
<zompa45sandy@yahoo.com>

                                Hello
from Amazon.

                                We
are writing to let you know that we have removed your selling privileges,
canceled your listings, and placed a temporary hold on any funds in your seller
account.

                                We
took this action because our records indicate that this account is related to
another selling account that was closed by Amazon. Once selling privileges have
been removed, sellers are not allowed to establish new accounts.

                                Due
to the proprietary nature of our business, we do not provide detailed
information on how we determine that accounts are related.

                                We
encourage you to take appropriate steps to resolve any pending orders. Note
that any amounts paid as a result of A-to-z Guarantee claims and chargebacks
may be deducted from your seller account.

                                After
90 days, any remaining funds will be available per your settlement schedule.
Once the hold has been removed, balance and settlement information will be
available in the "Payments" section of your seller account. If you
have questions about these funds, please write to payments-funds@amazon.com.