Amazon Refused me a refund my purchases because of their mistake

Every time I order through Amazon Prime it is a Nightmare. I was supposed to get a delivery today and now they tell me it won't be here until the 13th to the 16th of February? So now I need to go to Walmart to buy myself a coffee pot because Amazon is dysfunctional and can care less about their customers Needs.  Amazon is no longer a reputable company they will send you the merchandise you purchase (when they feel like it) and I will not tolerate abuse from a company when I am spending good money and they refuse to send me the merchandise when Amazon is supposed too. I have my delivery received on my day off. Which never comes when Amazon states it will be delivered. I am canceling my subscription orders on Amazon and will only do business with Walmart and I am closing my Amazon account.  (Walmart online) is Great because when you order though Walmart you get the merchandise the same day or the next day. Amazon lost to customer and they need to really correct their system Amazon Prime 2-day delivery there's no such thing anymore it's more like 2 month delivery I'll save my Prime money and I will shop walmart.com where they send me the stuff the same day and or the day after not 2- Months.