- Report: #1078402
Report - Rebuttal - Arbitrate
Complaint Review: American Mortgage Aid
American Mortgage Aid17702 Mitchell N Ste 203 Irvine, California USA
American Mortgage Aid - John Acosta American Mortgage Aid is a total rip off Irvine California
*Consumer Comment: your guys are scum
*UPDATE Employee: BBB results Larry O**** Complaint
*UPDATE Employee: Rebuttal from AMA regarding Larry O**** complaint
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I was offered help by John Acosta and American Mortgage Aid in getting a loan modification. They encouraged me to get a $1200 REST report Which would aid them looking for issues in my mortgage agreement that would aid them in working with my lender to get a speedy modification. I was told that if there was no need for the report, I would get a refund for the report and if I got the modification that the 1200 would go against their price of their service.
They said do not contact your lender, they would deal with them directly. I would get mail from my lender and I would call John Acosta and he say Don't worry my friend; your lender has all of the paper work and everything is going as planned and the modification should come soon.
I answered a call from my lender one day, and they said that they had no paperwork or anything else from American Mortgage Aid. I called John Acosta and once again he said that the lender has everything and is requesting nothing else.
I told them that they had nothing and gave him my lenders number. He came back and said that I needed to fax additional paperwork which I did. I was passed off to Mark Heustes who later passed me off to Leah Sims whoi shortly tere after emailed me to say that they could not help me get a modification. This process started in January and she emailed me in at the end of July.
The week before John Acosta called and said tyhat everything was going as planned and I would have my modification shortly.
After that they stopped returning phone calls and emails. They refused to give me my 1200 back and they could not produce a copy of the REST report, but they did offer to re-order it. My lender never got the REST report.
I called Mortgate Alert (the REST retailer) to request a refund, since it apparently was never sent to the lender and it was not in my file American Mortgage Aid.
Leah Sims seeme sincere; no issues with her. John Acosta took advantage of me and took money for a product that was not delivered. Had they had gotten the report and used the report, they would have possibly been able to help me or at least said that the REST report says we can't help you. They did't get, they didn't use it and they did nothing to help me. John Acosta did say that Leah went to bat for me twice. I guess that means she contacted the lender twice over the six month period.
They should be closed for fraudulent business dealings and they should refund money they took
This report was posted on Ripoff Report on 08/23/2013 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Mortgage-Aid/Irvine-California-92614-6013/American-Mortgage-Aid-John-Acosta-American-Mortgage-Aid-is-a-total-rip-off-Irvine-Cal-1078402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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