• Report: #1145202

Complaint Review: ancestry.com

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  • Submitted: Thu, May 08, 2014
  • Updated: Fri, May 09, 2014

  • Reported By: fran — southport North Carolina
ancestry.com
Nationwide USA

ancestry.com unauthorized repeat charging of credit card provo utah

*Consumer Comment: How did they get your payment information?

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I recently found out that ancestry.com has been making unauthorized repeat "membership" charges to my credit card.  I will have to cancel this card.  Iterestingly, another company in provo, utah pulled the same exact scam.  The other company is (((REDACTED))).  Do not give either firm a credit card number!!!


This report was posted on Ripoff Report on 05/08/2014 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/ancestrycom/nationwide/ancestrycom-unauthorized-repeat-charging-of-credit-card-provo-utah-1145202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

How did they get your payment information?

AUTHOR: Ken - ()

It's most likely you signed up for this...

Explore the world’s largest online family history resource – FREE for 14 days.

Choose a membership to try. There’s no risk – you’ll only be billed if you decide to keep your membership after your free trial.

How would that be a Ripoff?

Also, (((REDACTED))) hasn't been around by that name for a few years now.  When you sign up for the service, the contract is for a fixed number of months, usually 36. You have to follow the cancellation terms in the contract YOU signed or it will automatically renew for 1 year intervals.  It sounds like you're a bit careless with you finances.  (((REDACTED))), as it was when I signed up, is now (((REDACTED))),  which I have and I have read their contract.  I also used Ancestry.com for about a year and found them to be a good company with which to deal

Again, what were the Ripoffs?

 

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