Assurant Insurance Company Assurant Solutions Obsurd Customer Service Rapid City South Dakota

RE: Assurant Insurance

Po Box 100

Rapid City, SD57709

Jimmy's Appliance Repair

xx 13th Ave

Brooklyn, NY11228

To Whom This May Concern:

I would appreciate if you could be of help to me with a complaint I have in regards to the Assurant Insurance Company.

I have been paying them for insurance on my GE side by side freezer and refrigerator (model/serial # ZIS42NC) for years under contract # 309-8372148. for years. Recently, I believe it was on 2/24/14 my freezer stopped working and was repaired thereafter. However 2 days later, after the repairman left, the refrigerator broke down. I called for service on 2/27/14 and was told their computers are down thus they cannot take any service calls. On 2/28 a repairman was sent to my house, but told me the refrigerator cannot be fixed since they will need a new part first. Until 3/7/14, which is a period of 9 days I haven’t heard from them. I called again and after being transferred from one agent to the other for over two and half hours, they hooked me up with the company they use for repairs called Jimmy’s Repair. They explained to me that they cannot fix my refrigerator since they still don’t have the part, which means I will have to continue to wait until 3/10. When I tried explaining to them, that I have hard time believing that in this in day in age it should take over a week to get a part, the rep at Jimmy’s repair got very upset at me, and threatened to bang the phone down on me… and so he did. I called back Assurant and asked them to please understand that I am without a refrigerator for 9 days including one day that I lost because their computers were down. For me to be 9 days without a refrigerator, while I am paying for a full year of insurance is totally unfair and unacceptable. I also explained to Jimmy’s Repair that they are only a half hour away from house, and asked them to please come down to take a look what they can do for me, all they were able to say was “sorry there is nothing we can help”

In the meantime 11 days have past and I am still without a refrigerator! This resulted in lots of lost money in spoiled food and this is all after I’ve been paying for insurance for a full year.

Today, on 3/10/14 a repairman from Jimmy's Repair finally showed up. He left the house advising the fridge is now in perfect condition, but when I went to double check a half hour later.. Guess what both the freezer and refrigerator were dead! In other words after all this trouble they were causing me, instead of repairing my appliance they went and broke the other one. There is nobody quite I could talk to in either of the two companies and to further add to my frustration, I am again busy throwing loads of food into the trash since they all melted in my freezer.

I would therefore appreciate if there is anything that can be done so that the two companies Assurant and Jimmy’s Repair join together to provide the service due to me as their customer.

Thank you!