- Report: #507033
Report - Rebuttal - Arbitrate
Complaint Review: Auto Warranty Group LLC
Auto Warranty Group LLC21300 Lorain Road Suite #2 Cleveland, Ohio United States of America
Auto Warranty Group LLC Auto Repair Warranty, Inc. Misrepresents warranty - Not a Bumper to Bumper Warranty -- rather an insurance policy Cleveland, Ohio
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Auto Repair Group does not offer a bumper-to-bumper
warranty. Ask them why they call it bumper to bumper and they will tell you
that is just what we call it. The parts that are covered are listed and it is
not bumper-to-bumper. Pay close attention to the verbiage in the contract
because when you file a claim you will need this to argue with the claim
department. We bought this warranty coverage in 2006 and have had nothing but bad
service. They will refuse to cover parts, take up to 3-5 days to pay the
auto repair shop, and their claim department is extremely rude. They also do
not give you a rental vehicle if a repair takes more than 8 hours. The rental
is if the physical repair to the vehicle take 8 hours, not how long it is in
the shop. Because this warranty is not bumper to bumper you will have to fight
for every claim. Sometimes weeks, then they finally say okay we will comprise
and cover this part but you have to pay for this item. Often times the part I
am responsible to pay for is the result of the part that is broken in the first
place. We have filed 4 claims with ARG since 2006 and every repair has taken at
least 1 1/2 weeks to 3 weeks. This is not because of the repair (the repair in
every case was completed in under 2 days) this was because of Auto Repair Group
refusing to pay for parts, that were clearly covered, or taking 2-4 days to respond
to the mechanic to give the okay to do the work. In addition, two times we were
forced to use a mechanic that Auto Repair Group recommended and both times the
repair was done wrong or misdiagnosed. This company advertises tested for
safety and web assured, which is very misleading. They list themselves with
a company that "appears" as a company that rates the reliability and
usability of the company. Once looking further into this you will find that
these companies are paid for services and one of the ratings is a score that indicates
how reliable the website works. The way that they represent this one would
think is the rating with BBB, which by the way they have a D rating and many
complaints. Again, very misleading. The mechanics we have worked with cannot
believe some of the stuff that this company is saying and trying to do. There
are SEVERAL complaints about this company on blogs and there are actually a couple
of individuals trying to start a class suit against this
warranty/"insurance" company for the same reasons that I have
described above. Our warranty is thankfully over in 3 months and we are trying
to save others from making this same mistake. DO NOT USE THEM -- there are
other warranty companies with better reviews. The reviews do matter. Please check out http://www.rateitall.com/i-353523-auto-repair-group-llc.aspx for more reviews.
This report was posted on Ripoff Report on 10/09/2009 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Warranty-Group-LLC/Cleveland-Ohio-44126/Auto-Warranty-Group-LLC-Auto-Repair-Warranty-Inc-Misrepresents-warranty-Not-a-Bumper-t-507033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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