• Report: #977883

Complaint Review: Bottom Line Books

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  • Submitted: Tue, December 04, 2012
  • Updated: Tue, December 04, 2012

  • Reported By: Bobby — Billerica Massachusetts United States of America
Bottom Line Books
PO Box 361014 Des Moines, Iowa United States of America

Bottom Line Books repeatedly billed me for a book I returned Des Moines, Iowa

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I ordered a book on approval.  It didn't meet my expoectations so I choose to return it. I sent a letter to the company requesting a postage free mailing label so I could return the book. They sent the label which I attached & took to the post office.

For the next 2 months they sent increasingly threatening letters requesting payment " before the account goes delinquent"

I finally researched their phone number ( never provided ) , spoke to a customer service rep. who said although they never received it ( she claimed ), they'd remove the charge & close my account.  We'll see next month.


This report was posted on Ripoff Report on 12/04/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bottom-Line-Books/Des-Moines-Iowa-50336/Bottom-Line-Books-repeatedly-billed-me-for-a-book-I-returned-Des-Moines-Iowa-977883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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