Complaint Review: buy squad - Portland Oregon
- buy squad 1001 SW 5th Avenue, Suite 1100 Portland, Oregon USA
- Phone: 5032070969
- Web: http://buysquad.com/
- Category: TVs & VCRs
buy squad Misrepresentation common Portland Oregon
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On May 19, 2015 I purchased a 60" Samsung LCD TV from these people. I received it 5/27/15. The picture went out (I've been having problems) 5/1/16 so I called the manufacturer to get it repaired under the 1 year warranty. They tell me it's been already registered and is out of warranty. I explain that I bought it less than a year ago and they wanted me to send my receipt which I did. Samsung calls me back and informs me the TV is reconditioned. I am now furious so I call Buy Squad and the guy in customer service asks me what "reconditioned" meant. This is odd since I now see a number of complaints with the BBB over them selling reconditioned items as new. He then says there must be some mistake and since my tv is a 2014 model, manufacturer's warranties are 1 year from the date of manufacture, which is rediculous. They are 1 year from the date of purchase or everything in existance with a warrenty has a declining term on the warrenty when you purchase it. I gave him the REF# with Samsung and he said he would get back to me within 24 hours which, of course, has not happened. I guess I just got screwed. I wish I would have investigated this company before I purchased this TV. This is a $1,200 mistake!
This report was posted on Ripoff Report on 05/10/2016 09:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/buy-squad/portland-oregon-97204/buy-squad-misrepresentation-common-portland-oregon-1304731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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