- Report: #1120502
Report - Rebuttal - Arbitrate
Complaint Review: Cady Studios
Cady Studios1015 Kings Ave Jacksonville, Florida USA
Cady Studios Charged for returned portfolio Jacksonville Florida
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My son got his senior photos taken by Cady Studios in Alpharetta GA in Jul/Aug 2013. At the time of his sitting they made him sign a document (he is under 18 and no parent accompanied him) whereby he agreed to return a portfolio of pictures they send as proofs of his different poses within 30 days of receiving them. My son doesn't remember them telling him that and I was never informed by any means of my requirement to return the portfolio under that timeframe.
I received the portfolio in the mail from Cady in late Aug 2013. It took me awhile to coordinate with ex-wife and grandparents on what pictures to pick and I shuttled the portfolio (which I thought were proofs) back and forth so that we could all make a consolidated purchase. I also thought there was no timeframe to order the photos except to get it in in time to make the yearbook.
I ended up ordering in Dec 2013 and getting the photos in Jan 2014. At this time, I received an email and letter from Cady telling me I had not returned the portfolio within the 30 day terms and would be charged $99 (which time had expired 3 months prior so why did they wait so long to remind me?). Again, I had assumed the portfolio was proofs and didn't need to be returned, especially since I had ordered ~$200 of pictures.
When I realized the portfolio was not proofs and needed to be returned, I immediately dropped off the portfolio at the local office in Alpharetta GA. I emailed (multiple times) the Cady customer service manager to explain the situation and to hopefully negate the $99 charge. This, though, did not stop Cady's customer service manager from completely ignoring my requests and the charge was made.
Unbelievable for a company I already spent $200 with and had returned the portfolio (the customer service manager has informed me that they are shipping the portfolio back to me since I have now paid for it even though I don't want it!!!). I have steam coming out of my ears. It shouldn't matter how long I held on to the portfolio as long as I ended up ordering from them (I did) and then returning those photos in the portfolio undamaged (I did).
In the end, it looks like Cady has this policy to get an additional $99 out of every potential customer who sits for pictures. If not, they would have immediately understood my plight and allowed me to return the portfolio late with no charges.
This report was posted on Ripoff Report on 02/03/2014 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cady-Studios/Jacksonville-Florida-32207/Cady-Studios-Charged-for-returned-portfolio-Jacksonville-Florida-1120502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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