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Report: #1335045

Complaint Review: capital resorts - Tennessee

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  • Reported By: thomas — palm coast Florida USA
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  • capital resorts Tennessee USA

capital resorts lied and cheated me gatlinburg tennessee

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my wife & I bought this timesare in aug 2014, we were told we could make reservations right away. we did not have a destination in mind so we chose not to make a reservation. within 1 month they were hounding us for the fees. we told them we were told by the agent selling the timeshare, not to pay until jan 2015 since more than 1/2 the year had passed. It took 3 months of them harrassing us to reolve the issue. In may of 2015 a person representing capital resorts called me asking if we were happy with the resort I told them no, they said they are having an owners meeting in aug & would like us to come up.

They gave us the date & time, when we called the resort they said no space was available. I explained the situation they said the times & dates are set by other people in the network, so I had the meeting set but, no place to stay. another problem was my points were going to expire if not used by oct of that year. I called and called nothing was available, finally after the 20th call a girl on the phone said she would try to get an agents room that they let only agents to use. they got me a room, this is not were I really wanted  to spend my vacation but, was told at the meeting I was goiing to be shown the ins & outs on how to work the program. When i finally got to the meeting they took us to an off site location not to be with other owners, it was us and another sales person. They did not care about our complaints or if you felt treated unfairly, it was because the points catagory we were in. If you only buy more points & get to the next level you will have  a better shot at getting what you want.  

I now have reservations to go to Hawaii, at first they told me nothing on any Island is available in the months of june or july 2016. then they tried to put me in a resort I did not pick, it had no ac & a rocky beach 2 blocks away. I cancelled it & went over again the 12 different resorts I selected, again nothing was available. I had made thes reservations over a year ago, still no word. I have to call them to see if there is anything available, this company & intervalinternational are nothing but a ripoff & scam. I was told I had to call them to roll over my points or lose them, they charged me $40 to roll them over, MY POINTS THAT I PAID FOR. They said I can't bank but more than 221,000 points a year. they set up the rules saying you can't bank more than a years worth.

If there was a class action suit against capital resorts COUNT ME IN. 

This report was posted on Ripoff Report on 10/25/2016 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-resorts/tennessee/capital-resorts-lied-and-cheated-me-gatlinburg-tennessee-1335045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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