Report: #1124764

Complaint Review: grand Crowne Resorts

  • Submitted: Wed, February 19, 2014
  • Updated: Tue, January 19, 2016
  • Reported By: koonandproud — new Orleans Louisiana
  • grand Crowne Resorts
    430 state hwy 165
    Branson, Missouri

Show customers why they should trust your business over your competitors...

Wow My wife and I attended our owner update while staying at our timeshare in Branson that we have owned for 5 + years it seems Grand Crowne Resorts has got a new story for its owners its almost exciting each time we do our owner update but this was total scam if we were to spend and additional $10,300 plus closing fees we would have access to special secret deals and get 20,000 more points and raise our maintenance fees over $500 more per year in addition to the $800 we already pay every year what a deal and not to mention we would forfeit our deed to them and get a new deed held in a trust controlled by Capitol Resorts who is owned by Grand Crowne Resorts/Surrey Vacation Club

Very clever on their part ,said thing is the reason we bought with Grand Crowne Resorts was Fairfield Resorts/Wyndham tried to do the same thing 6 years ago they wanted our deed and more money to give us nothing but a trust that they controlled. We ended up with less vacations and more fees.We ended up with $35,000 worthless timeshare that we couldn't use because they company would rent the available inventory out and pocket the money and the deed being held in the trust allowed them to do it.same scam different company.fellow owners beware don't waste your money. Whatever name they use its still the same people just wanting more money from us.they should be locked up..

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This report was posted on Ripoff Report on 02/19/2014 08:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Capital Resorts is a scam I can prove it right now!!!!!


Please explain why the North Myrtle Beach office for Capital Resorts is selling points for the Seaside resort yet they show a unit that they do not own, it is only shown as a model, that is much nicer than the one that the owners can actually stay in. Why does Capital Resorts show an RCI points chart to make the sale when the actual points chart for Capital Resorts is 4 times higher than the RCI exchange points.

So to sum it up you are lying to people about how many points they have to buy to stay at Seaside Resort and then they are showing a beautiful ocean front 3 bedroom that the owners couldn´t stay in at all? It is because the management at that office are LIARS!!

they train the new employees how to "Pitch Heat". Your legal bulls**** can´t hide the truth about that company it is come and find me and we´ll talk about the fraud that occurs at Capital resorts!! Lisa Maples, Tim Cole, Dana Shockley, all of them are in on it and it is disgusting!! SHAME ON CAPITAL RESORTS AND ANY LOW LIFE ATTORNEY who represents them!!!

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#2 UPDATE Employee

Updated Response on Pending Legal Action Initiated by Surrey/Capital Resorts

AUTHOR: Attorneys for Surrey/Capital Resorts - ()

In order to defend against the baseless allegations asserted against Surrey Vacation Resorts, Inc. (“Surrey”) and Capital Resorts Group, LLC (“Capital Resorts”) in this offensive post, Surrey filed a lawsuit against “koonandproud” for defamation (per the case number provided above in the State of Louisiana – at that time, a “John Doe” lawsuit).  As a result of that lawsuit, Surrey can now confirm that the poster’s email, physical address and other identifying information are completely fake.  Clearly, this poster did not want to be held accountable for the same untrue and deceptive comments he/she felt so free to assert under the apparent protection of anonymity.   

On July 26, 2014, Surrey received documents in response to a subpoena it served regarding the identity and whereabouts of “koonandproud.”  Those documents purported to identity the poster’s name, e-mail address, physical address, and IP address from which the post actually originated.  In response to receiving that information, Surrey hired an investigator who was unable to locate any records on the name provided, the physical address provided, or a responsive email.  Accordingly, the anonymous poster (“koonandproud”) used false account information when registering his/her account and when submitting his/her post.  The reasoning is quite clear:  the poster did not want to be held legally accountable for his/her false and malicious fabrications.

Further attempts to locate the poster through the IP address provided were equally unsuccessful. An investigation revealed that the IP address was associated with the several telecommunication companies.  Surrey requested subscriber information from both companies. The first informed Surrey that it does not have any information because the subject IP address was “leased.”  The second company, the actual leasor of the IP address, simply referred us back to the first company for any end user information.

Without any verifiable identifying author information, Surrey is unable (at this time) to pursue its defamation claim against “koonandproud.”  However, Surrey steadfastly maintains that the information contained in the offending post is wholly specious and legally actionable.  Surrey and Capital Resorts will continue to offer the same exemplary service and products that have permitted them to maintain the highest level of recognition from the leading global providers of leisure services in the vacation industry.  Moreover, Surrey and Capital Resorts will continue to vigorously seek out and defend against any and all attempts to tarnish their well-earned reputations – especially against those who surreptitiously hide behind false identities in an attempt to avoid the legal recourses provided by our nation’s justice system.

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#3 UPDATE Employee

Notice of Legal Claim by Surrey Vacation Resorts, Inc.

AUTHOR: Surrey Vacation Resorts, Inc. Legal Counsel - ()

Surrey Vacation Resorts, Inc. ("Surrey") vehemently denies the posting placed by "koonandproud." Surrey takes such false accusations with the utmost concern and attention. Accordingly, notice is hereby provided that Surrey will be seeking discovery from Ripoff Report to ascertain the identity of "koonandproud" so as to protect and defend against such baseless allegations. Such discovery shall be served in connection with the following civil action filed in the Civil District Court for the Parish of Orleans, State of Louisiana: Surrey Vacation Resorts, Inc. d/b/a Grand Crowne Resorts v. John Doe, Case Number: 14-2598. Surrey hereby provides "koonandproud" reasonable notice that he/she may anonymously file and serve a response to the discovery request. "koonandproud" can contact the following phone number to obtain more information in regards to filing and serving a response to the discovery sought by Surrey: 770-434-6868.

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