• Report: #1026485

Complaint Review: carparts.com

  • Submitted: Sun, March 10, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: aaron — ocala Florida United States of America
2601 Indian river rd chesapeake, Virginia United States of America

carparts.com I received a damaged radiator that was damaged by fed ex because the shipper carparts.com did not part the radiator correctly. I called atleast 7times to the customer service each time I spoke to a di chesapeake, Virginia

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I received a damaged radiator from fed ex that I ordered through carparts.com only to receive it with a hole in it mostly due to the fact that it was not packed properly. My first phone call was to fed ex they said I must contact the shipper so I called carparts.com the first girl said to keep the broken radiator and they would send me a new radiator in 2-9days and that I would receive a confirmation email.well I waited the 9 days never received an email.I called back they said oh the order was never shipped because the part is out of stock so they said they would send a refund.and I would receive an email for that I explained I never received an email last time so they said rest assured you will mr aaron.so the only email I ever got was a survey email to ask how they helped.te next day I called again to make sure this time I was told dont worry we never sent the part its out of stock and you were never charged I said no no no I was charged for the first radiator that was damaged so you will send me a refund or a new radiator. [continued below]....
..... He acted dumb them turned me over to a very un professional girl who said I would receive an email with a printable shipping label in 24-48hrs well I never got it. These people are scam artists

This report was posted on Ripoff Report on 03/10/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/carpartscom/chesapeake-Virginia-23325/carpartscom-I-received-a-damaged-radiator-that-was-damaged-by-fed-ex-because-the-shipper-1026485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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