- Report: #1137772
Report - Rebuttal - Arbitrate
Complaint Review: cloakhosting.com
cloakhosting.com - Cloak Hosting - Cloak Hosting LLC Worst web hosting company - cloakhosting.com - Cloak Hosting- Cloak Hosting LLC Las Vegas Cloak Hosting LLC, a Minnesota limited l Internet
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Cloakhosting.com offers "The Next Generation of SEO Hosting", though their support is aweful. They may respond, they might not. They absolutely will not answer phone calls or return messages.
We signed up for a 50 package with them, which also included a "free trial period". The free trail was spent with them trying to figure out a problem with their service. Then, after not hearing from their tech support for over a week on the issue, we got charged.
This is a message from Cloakhosting: Ben is the Founder.
I'm sorry that this has taken so long and you've experienced issues with ManageWP. As Ben had previously stated, I exhausted my troubleshooting abilities working on this and needed to escalate this to our developers. Unfortunately we do have a small backlog of things the developers are working on. I have marked your task as urgent in their queue. As Ben stated, we will be compensating you for the first month's hosting charges due to the inability to use the system. I apologize for the inconvenience this has caused you and your team.
Posted by "CloakHosting Support" <firstname.lastname@example.org> at 03/30/14 23:14:13
I apologize for the delayed response. I am not in the offices on Wednesdays and your reply on Tuesday was received after I had left. The ticket with your development work was assigned to my queue, as such, no other agent saw it. This ticket, was stuck in our spam folder.You were billed yesterday as that is the norm after ending a trial. Unfortunately there's nothing I can do to stop the system from billing you automatically, and the adjustment has to be done manually within our billing system. I do apologize for the extended delay on our development team looking into the issues with ManageWP, this is not normal nor what we stride for.I am happy to apply a $150 credit to your account, which would be applied to your next invoice. If you indeed would like to cancel the account and apply for a refund on your card, I can get you to a supervisor who will review the case.
Posted by "CloakHosting Support" <email@example.com> at 04/10/14 10:07:46
This report was posted on Ripoff Report on 04/10/2014 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/cloakhostingcom/internet/cloakhostingcom-Cloak-Hosting-Cloak-Hosting-LLC-Worst-web-hosting-company-cloakhos-1137772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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