Continental Warranty false statements about my warranty Malibu California

I bought a contract from continental warranty back in november. When discussing with the lady on the phone, the plan, she said it will be 2 years of payments, 100,000 miles, and 5years, etc. she told me the contract was transferrable and also, if i ever wanted to cancel the contract, i could cancel, and the there would be a pro-rated refund returned to me, based upon mileage and length of time.

So i decided to cancel my warranty because i was getting ready to sell my truck or trade it in. I call and cancel, they said i need 2 things to cancel. 1. a letter in writing saying i would like to cancel, which i sent over an e-mail, and 2. a current mileage statement, showing the most up to date mileage on my vehicle in order to issure a pro rated refund.

So i fax a mileage statement over from an oil change i had done later that day. I hear nothing from the company for about a week, so i decide to call and see whats going on. They tell me their is no refund issued, my contract doesn't state i can receive one. So i duke it out with scott the customer service supervisior and tell him i was asked to send the mileage statement, telling him his employees asked me to send it so they could issue me the refund.

Why would I be asked for a mileage statement, just to cancel a warranty??? so i asked him to listen to the tape of me when i purchased the warranty. he puts me on hold, comes back on in about 4 mintues says he listened to the tape and says their is nothing that was said when i purchased the plan being said about a pro rated refund. i asked scott how long the tape was, he said,"16 minutes". So then i ask scott how he listened to a 16 minute conversation in 4 minutes??? I told him he was obviously fast forwarding the conversation and could have easily missed the conversation that involves myself receiving a refund.

So here i am $400 later for a 6 month warranty, that has been cancelled, and i get nothing back. the total purcahse plan was $1,695 for a 5 year plan. thats around 350 a year, and i paid 400 in 6 months and i get nothing back.

mike
folsom, California
U.S.A.