Courtesy Ford rude - unprofessional - predatory ripoff gypsy show Portland Oregon

Going through these reports make me question how (a college educated, former teacher and luxury concierge) I ever got into this business.  And the reason is that the business has changed, even in this short year I've worked here.

The customer is more informed, they are more time crunched, and expect more out of us salespeople. These types of situations don't exist anymore at Courtesy Ford.  Those people you mentioned no longer work here.

All of our salespeople have a customer service background and strong product knowledge to deliver the best vehicles with the best service.  Ford has never been in a better place than right now, and at Courtesy we pride ourselves on using our training to provide you with the BEST car buying experience.  If you are dealing with a professional salesperson who listens to your needs without trying to "roll you" with an old school car guy mentality, then you will tell your friends and family you had a good experience.  Portland's a small city, and 70% of our business is done through repeat customers.

I wanted to write this to "bury the hatchet" because I truly take pride in where I work.  You can bet if my wife got treated like that I would never go back, but never is a long time, and we truly can give you the best price in town.  It sounds like you like Ford products.  If you come down here I will guarantee you a positive experience, and make it fun for you and your family!

Thanks for reading,

Jason Boursier

I can appreciate your reply to my initial report, Ron. But unfortunately for you I am not a customer who returned and purchased a car from you. I wasn't even shopping for a Mustang. I feel for the poor people you have me confused with though. Assuming you posted accurate information that is; after the mirror show your dealership put on for me I have little trust in your word.

My wife is neither deaf nor a liar. She clearly overheard the comment made. Now it is possible it was made in reference to another individual and not us, or was just a vulgar exchange between your salesperson Alan and his manager. Regardless, I take offense that you would attempt to mask it as a non occurrance. Says much about your integrity (or lack of) to not be able to admit error on your dealerships part.

That is probably the saddest thing about all of this. Not once did you offer to invite me back to settle this matter, or even offer an apology for the disrespectful manner your salesperson and manager showed us. Let alone own up to the negotiating charade.

Instead you hoped to pass me off as someone who returned and purchased something I didn't, to claim innocence of all allegations brought, and then use this forum for plugging your dealership:

" We don't mind giving big discounts, that's what keeps us one of the largest volume Ford dealerships in the country."

I repeat. I have not purchased a vehicle from your dealership since 2003(which by the way was a very fine transaction)and until things change there neither I nor my company will be doing business with ANY aspect of your dealership.

You're welcome to run your business however you please, thats up to you. Just as it is up to me to take my business to a dealer that doesn't employ theatrics and the people who perform them.

How are you sure that this the couple that wrote the report since they signed it "Very Displeased" and NOT someone else you had tried to rip off? And how did you know which car they were wanting to buy. Please respond.

Before we finish this reply, we should preface it with the fact that the customer returned and purchased the car from us. Courtesy Ford is one of the largest volume Ford Dealerships in the Northwest and the only one to receive Ford's Presidents Award for exemplary customer satisfaction for 3 consecutive years. We take a lot of pride in treating our customers right. We highly recommend Edmunds.com and KBB. While they both recommend that a 2006 Mustang which is the highest demand vehicle Ford builds, should sell from a few hundred dollars over invoice to MSRP depending on equipment, we offered this vehicle to these customers for several hundred dollars under invoice. They didn't believe us and argued that we were robbing them! After leaving and shopping numerous other dealerships, they found out that the price we offered truly was the best price available. They returned and purchased the Mustang. We made no derogatory remarks about this couple. We don't do that. We respect all of our customers. We're glad they returned. We don't mind giving big discounts, that's what keeps us one of the largest volume Ford dealerships in the country.

I applaud you for doing the right thing: You felt uncomfortable dealing with a slimy, stuck in the 70's, "reading-from-a-sales-script" dealer. So you stood up, walked out the door, and left. Bravo. If everyone did the exact same thing, then less dealers would pull the kind of nonsense that you describe.

The only thing I might suggest that would make it a bit easier the next time, is to go to Edmunds.com and get the invoice price of the exact vehicle model you are interested in. (heck, print it out and take it with you). Offer a reasonable deal -- which can range from invoice or even a little below for a slow-seller, to $500 or $600 above invoice for an average selling car or SUV...all the way up to close to MSRP if you have to have the latest, greatest, fat daddy, can't get 'em, can't find 'em vehicle of the day

(think new Toyota FJ Cruiser when they come out next month! Yota is only making 46,000 of them, and there is going to be a heckuva demand for them...so they will sell at or next to MSRP for quite a while)

But I digress....Again, bravo and good job for getting up and walking out on a ridiculous dealer.