• Report: #16787

Complaint Review: Dairyland Insurance Company

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  • Submitted: Thu, March 14, 2002
  • Updated: Wed, March 01, 2006

  • Reported By:Seattle WA
Dairyland Insurance Company
P.O. Box 8034 Stevens Point, WI 54481 Stevens Point, Wisconsin U.S.A.

Dairyland Insurance Company Auto Insurance Stevens Point Wisconsin

*Consumer Comment: Dairyland auto insuarnce thinks they are loan sharks

*Consumer Comment: They did it to me

*UPDATE Employee: This is not usual

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I purchased a truck Dec. 17, 2001 and purchased auto insurance, through the dealership from Dairyland Insurance Co. I paid the initiation premium (on they day I purchased the truck in order to drive it off the lot) and have made a total of 3 of the 4 monthly payment installments on the policy.

I received a notice of CANCELLATION effective 03-01-02 on 03-12-02. I had been driving for eleven days without insurance and didn't even know it! I phoned Dairyland Insurance to find out why my policy had been cancelled, since there wasn't an explanation on the notice. They said that they had sent ME and my insurance agent,PEOPLES INSURANCE a letter on Jan. 3, 2002 wanting to know the "original date I was issued a drivers license " and that it also stated that if they did not receive this information from me in 15 days that my policy would be canceled. I, nor Peoples Insurance had received such letter. They said that they also had sent me a notice prior to cancel back in Feb. I received nothing from them except the monthly bills, which were paid and the notice that I had been cancelled. Dairyland Insurance said that it must be a postal issue and that I should bring it up with the U.S. Post Office. If this information is SO IMPORTANT, that I risked cancellation, why was it not sent CERTIFIED MAIL? Why do they not have to provide proof that this letter was even sent at all!

They said there was nothing they could do and that I was cancelled. I find it amazing that they were able to send me bills for the last three months and the bills made it to my home yet all of the other mail they "sent" never made it. They took my money every month yet never mention this issue. Also, why was I not canceled on January 18th, if this mysterious letter was sent to me on January 3rd and I had 15 days to comply or be cancelled? Why did they wait until March to cancel my policy?

They take all your money then cancel you for a lame excuse without any prior notice!

Does Dairyland Insurance Company do this to ALL THEIR CUSTOMERS?


seattle, Washington

This report was posted on Ripoff Report on 03/14/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dairyland-Insurance-Company/Stevens-Point-Wisconsin-54481/Dairyland-Insurance-Company-Auto-Insurance-Stevens-Point-Wisconsin-16787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Dairyland auto insuarnce thinks they are loan sharks

AUTHOR: B - (U.S.A.)

I have had insuarance with Dairyland for 4 years, no accidents no claims... today I cancelled Dairyland Insurance.. I needed my payment date to be the 1st of every month.. they told me they could not change the date if they did I would have to cancel.. and open another policy loosing all my credits and benefits..see I get a monthly check and so I cant pay till 1st.. they just dont care... finally after years of paying a day late.. they started charging me a $10 late fee!!!!!!!!!! On INSURANCE? A LATE fee? in as like in loan?credit card late fee? unbelievable...well.. I am done with them.. found someone else and I can pay them on the 1st and guess what? they are cheeper too.,..stay away from dairyland insuarance.. stay away from Insuarnce depot in brason missouri... they are who I went through.. and they are hateful horrible .. talking to them about insuarnce is like talking to a really bad credit card company.. in other words its not service to you for car insurance... its about how you owe them...you owe them a late fee for letting them be your insuance people
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#2 Consumer Comment

They did it to me

AUTHOR: Ray - (U.S.A.)

In June of 2004, I purchased a Motorcycle and told I needed to get this insurance, that it was the best for motorcyclist. I paid the premium.

One day I called to see if I was covered for a certain item. At that time, I was told my insurance was cancelled and they had sent me a notice. I never received any notice. Since I had never had any moving violation tickets, I asked why the cancellation. They cancelled me because of a parking ticket three years earlier. That is not a moving violation. I had quickly found another insurance company.

Do not buy their insurance.
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#3 UPDATE Employee

This is not usual

AUTHOR: Debi - (U.S.A.)

I am a Dairyland agent in Wisconsin, technically not an employee. This situation is not usual for their company. But, I would warn people from taking insurance through an auto dealership, ideally you would have a better relationship with an agent you would get to know and who would know you. Dairyland does send out inquiries, with newly issued policies, if they need additional information. Some inexperienced agents, or those who just don't care, might overlook obtaining such follow up information. WE DON'T.....we contact our clients with a copy of the Dairyland correspondence, asking them to contact us with the response. It all comes down to service, in this case you did not receive proper service. Hopefully you have had better experiences with your insurance since.
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