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Report: #1155574

Complaint Review: Depositphotos - Fort Lauderdale Florida

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  • Updated:
  • Reported By: K A. Thompson — fort smith Arkansas
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  • Depositphotos 110 E Broward Blvd Ste 1700 Fort Lauderdale, Florida USA

Depositphotos charged my card without my knowledge Fort Lauderdale Florida

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Depositphotos have charged my card for 7 months $483 without my knowledge and for a service which I did not use.

It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription. There is also no obvious "cancel" button. When I signed up to depositphotos, I thought I was purchasing access for a month. There is nothing written anywhere on the website that says you are purchasing a monthly subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired.

If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone. They refused to refund my money those bastards have rooked me out of $483, took my money and now refuse to refund it.

If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

This report was posted on Ripoff Report on 06/17/2014 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/depositphotos/fort-lauderdale-florida-33301-3500/depositphotos-charged-my-card-without-my-knowledge-fort-lauderdale-florida-1155574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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