INVESTIGATION: DirectBuy members can feel safe, confident & secure when doing business with Direct Buy. DirectBuy 100% commitment to member satisfaction helping them realize their dreams through exceptional customer experiences & unparalleled savings, service, & selection. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction and confidence. Merrillville Indiana

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*UPDATE: Direct Buy partnered with world-renowned customer service authority Maritz Corporation to assist them in customer feedback & improving policies & procedures. Rip-off Report Verified Safe

Rip-off Report Investigation:

EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.

Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.

The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.

The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.

One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.

Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations

DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.

In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about DirectBuy .. see their websites and the services they have to offer.

Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Direct Buy -all Of Them! biggest scam.. will rob you blind Ottawa Ontario Canada

Direct buy...Do not I repeat do not sign with them! They charge you a crazy membership fee..they are like making a deal with the devil. Sure some things may cost less..but then the kill you with CRAZY shipping and handling fees.
I had purchased some thing for my family in another province, and they made me sign a waiver stating they inspected it and it is in good condition, however, how do I know that? They would not release the merchandise untill I signed it, and I asked for a signed statement from the person who looked it over, they could not even do that.

SO, I signed it (my stupidity). It arrives at my parents with another SHIPPING COMPANY ( THEY APPARENTLY DONT SHIP ANYMORE, SO YOU ARE ON YOUR OWN NOW) It is dameged... Now... I telll this this, they respond it must of been the shipper (who by the way states there seems to be some type of manufactuer touch up on the items, he signs a paper for my parents) SO I signed their devil waiver...and now am stuck with damaged goods. But they say for my parents to take a picture and send it to them and they will send it to the manufacturer to see if it could be fixed, I say my parents dont have a digital camera or computer, they say, well..too bad!!!! What the ****!!!

I ask them, where have I signed anything stateting a picture is needed to have my merchandise repaired? NO one has ansewered that yet, they keep on blowing that part off. I hate this company, we are not a couple with alot of money, we thought this might be a good thing to do to get good deals. $5000 is ALOT of money for us, This whole thing has been sooo stressfull.

I cant understand how the government lets this bull***t company work.

They really rip innocent people off. They bring you in with visiters pass, then tell you after your seminar is done that if you walk out those doors without signing in dont come back..they make it like they are giving you the greatest gift of all. How do those employees sleep at night? It is like a evil cult. Really they are the direct buy evil cult. Be aware..stay away from them..please.

canadian
laval, Quebec
Canada