They over charged me. The service did not ever work properly and they would not help.
I only had them for a few months and they debited my bank hundreds of dollars with no authorization. They use the bank information you give them when you set up the service to rob you later claiming you owe many many fees. When the tech come out to give you a cheap little box, he asks you to sign saying he came out. You are deceived into thinking you are just signing for the sake of the tech's job that he made his location. They use this to say you signed an authorization for them to debit your account. If you make a one time payment by phone or online, they use this as well even though you have not authorized the transaction. When your bank asks them what the charges are for they give a long list of fees. In my case, I never got proper service and was robbed for something that I got nothing for. They will drain your account. Other companies just bill you or turn it over to collects, which by the way, I got a statement from them in the mail saying it went into collects only to find out two days later that they took it from me. They will argue that they had authorization to do this because of the signature you gave to the tech for his services the day you get that box that is junk.
This company is fraudulent and criminal. They need to be charged with criminal offenses against the public and shut down. Those that have complaints against them need to continue to go up the ladder until we all get this done. Do not allow this company to get away with what they are doing to so many.
Call government officials on national levels and don't stop!