This company has been a big ripoff. Please beware of this company. They will find anyway they can to get out of paying claims. I have had previous extended warranty and never had any problems with getting claims paid. EFG has been a big waste of money. I have a 745li Bmw that I wanted to warranty because i love the car. I bought an extended warranty from EFG in November of 2012, I was told that the warranty would protect my investment. However; I did have concerns about certain langue the contract used like no coverage of wear and tear items and oil changes completed at leat every six months.
I researched the contract and was told that certain items could be wear and tear and certain items could not be. I took my car in to the dealership because my check engine light came on, the to me it was a varaible Valve Timing Engine Control Module. They also stated that my from control arm bushing were bad and that my left ball joint was bad. I have the Tech Choice Deluxe Coverage which specifically list all of these itemas as covered but EFG claims states that the module is not an engine control module when it is, and they state that all of the other items are wear and tear.
This was so dispointing to me because I have read how warranty companies try to get out of paying claims. I have a 2002 745li bmw with only 87,000 miles on it. I should have not been sold a warranty for 4500 dollars if everything on my car could be considered wear and tear because of the age or mileage. This company has been very misleading and they give you a false sense of security, because when sometime happens to you car they will say it's wear in tear (based on their interputation) or it is a engine control module but not the one we will cover.
So please don't make the same mistake I did, are you will be sorry. I had recommended this company to several of my friends because I felt like they would stand by their product but they have not. I have since told my friends not to purchase this contract and I have submitted a request to cancel my contract so I can which to another company. I have never been treated in this manner, to know that I have an extended warranty and all of the problems on my car are listed but they will not pay for anything. I just have a 4500 dollar piece of paper. Please Please don't make the mistake I did.