Complaint Review: Precise Auto Protection - Azusa California
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- Author Not Confirmed
- Precise Auto Protection 751 W. 9th St. Azusa, California USA
- Phone: 888-926-7277
- Web:
- Category: Auto Warranty
Precise Auto Protection Enterprise Financial Group, Inc. ,EFG, Refuses to give refund after cancellation of policy Azusa California
*Author of original report: EFG Makes Things Right
*UPDATE Employee: Thank You
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On July 24, 2013 I purchased an extended warranty for my 2007 Lincoln MKX for the purchase price of $3500. Eight months later, I discovered that the policy was not as extensive as I was led to believe, so I cancelled the policy. I was told that I would be receiving a refund on the policy. I wrote a cancellation letter dated March 14, 2014. I waited several months without receiving the refund. When I called, I was talked to April at Ext. 704 and was told that refunds were processed on Friday and that I would be receiving it shortly. To my dismay, I did not receive it. I called again and was told the same thing. On the third call, I was told she would take it up with her supervisor and she would get back to me. Now when I call the number 1-888-926-7277 I get Omni Group. It isn't the company I need to speak with. I need to talk to a person. Do not use this company! They are a fraud!
This report was posted on Ripoff Report on 11/03/2014 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/precise-auto-protection/azusa-california-91702/precise-auto-protection-enterprise-financial-group-inc-efg-refuses-to-give-refund-aft-1186515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
EFG Makes Things Right
AUTHOR: Retired teacher - ()
SUBMITTED: Thursday, November 06, 2014
Jennifer from EFG responded very quickly to my post concerning my refund from Precise AutoProtection. I am happy to say that the issue has been resolved! Their company was not aware of the situation and as soon as they were notified, they contacted me. I have since received my complete refund. Thank you Jennifer and EFG!
#1 UPDATE Employee
Thank You
AUTHOR: EFG Companies - ()
SUBMITTED: Wednesday, November 05, 2014
Thank you so much for making EFG aware of your issue with Precise Enterprises and for talking with us this afternoon about your experience. As we discussed, Precise Enterprises, LLC is not an EFG Company. Precise and its related company, All American Auto Protection, Inc., (collectively “Precise”) sold our consumer protection products at one time, however we terminated our seller agreement with Precise earlier this year because of reports similar to yours. We will make sure you receive the full refund due to you. EFG has served consumers for close to 40 years and we take customer service very seriously, and our company was just designated as a Center of Excellence by Benchmark Portal -- only the top 10% of companies benchmarked receive this ranking. We are so appreciative of your time today and look forward to the opportunity to serve you again in the future!
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