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Report: #1186561

Complaint Review: Enterprise rent-a-car. Louisville,KY - Louisville Kentucky

  • Submitted:
  • Updated:
  • Reported By: Brooke J — Jeffersonville Indiana
  • Author Confirmed What's this?
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  • Enterprise rent-a-car. Louisville,KY Preston HWY Louisville, Kentucky USA

Enterprise rent-a-car. Louisville,Kentucky J.D Charged my debit card whatever they wanted too and when they want too Louisville Kentucky

*UPDATE Employee: Enterprise Cares

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OK. So I rented a car through this enterprise rent a car in the middle of June 2014 after a wreck that I had. My insurance paid for it for a few weeks and then I had to pay. I had to run $1.00 on my debit card for a deposit. When my insurance stopped paying they started deducting out of my bank account for the rental which I was fine with since I still had the car and using it. I have no problem paying for what I owe. Then instead of being charged daily they would charge me for a bunch of days and take money out of my account whenever they wanted without calling and asking and for whatever amount. One day they charged $200 next day $100 and then the following week another $200. That was $500 in a week I was charged and they never called and told me they were doing this. Then a few weeks later a smart a** employee buy the name JD calls me on oct 29 2014 and leaves a message that I have a balance of $80.21 on my account and I look at my bank account and he took $200 out of my account. On oct 31 2014. He calls me and leaves me a smart a** message saying I have a balance of $153.00 on my account and I need to bring the car back that night because they could not charge my debit card because it was cancelled by the bank due to suspiscious activity. Really???? How do I have an $80.21 balance you charge $200 and 2 days later I owe $153.00. That makes absolutely no science to me and they are going to get loss prevention involved. I'm so mad.

I've rented this car for 4 months now and they have been able to charge whatever they want whenever they want. They don't value me as a customer. They are a scam for more money and they are so rude. I will never use this company again and will continue to warn customers about the way they treat good customers. Minot one for writing complaints but they are ridiculous. 

This report was posted on Ripoff Report on 11/03/2014 02:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car-louisvilleky/louisville-kentucky/enterprise-rent-a-car-louisvillekentucky-jd-charged-my-debit-card-whatever-they-wanted-1186561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Tuesday, November 04, 2014

Brooke J, 

Thank you for bringing this to our attention.  As customer service is of the utmost importance to us, we would like the opportunity to look into this for you.  Please contact us at care@enteprise.com with the complete details.  Include the exact rental location, your contact information, rental agreement or reservation number and any further information regarding your experience with us. 

When emailing, please place reference number 141104-001467 in the subject line.  We look forward to hearing from you. 

 Sincerely,

Carol H. 

Social Monitoring Coordinator

Enterprise Rent A Car

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