The company was contracted to move my daughter and her fiance' from our home in Highland Park, IL to their new apartment in Chicago. The entire process was terrible.They arrived to our house, started to wrap furniture etc. and then subsequently informed them that they would receive an extra charge of anywhere from $150-200 for the materials charge. They never gave them any options and as much as "asked" before wrapping up the furniture. Then, after loading up the rest of their furniture and leaving for the city with my daughter following them, somehow, they didn't show up at the apartment until more than 45 minutes after my daughter arrived after traveling the same distance.
They started to unload and then the driver decided he'd rather unload in the alley behind the building. There were two access points into the building, through the front and up the stairs or from behind and up the stairs from the backyard. The driver moved the truck and some additional boxes were unloaded. Then the driver stopped unloading and approached my daughter demanding "TWICE" the estimate from approx. $500 to an increase of over $1000. When she was shocked, the driver suggested to speak to the office and then he directed the two other men to cease unloading until she paid him.
He refused to allow her to look at the contract and have any of the more than double the costs explained to her. He would not clarify how or why the costs had more than doubled. Then, he closed the truck all together and threatened to drive away with all of their belongings. She offered to give him $400 and at the end of the unloading, they could settle the remaining fees. He refused. With no choice, she called the police. Two officers came and verbally encouraged the moving personnel to find a resolution. Eventually, my daughter paid the driver $911, to finalize the bill since she had already paid $100 as a deposit. Now the driver responded that he increased the fees to $1100, but at that point the police intervened and a settlement was reached to begin unloading the truck. Then, the driver stopped again and insisted that we would have to help unload the truck. The police intervened again and it was agreed that we would help by unwrapping the furniture and removing all of the tape from their wrapping so that they could get their blankets back.
They refused to reassemble the bed, as promised in the agreement, and when almost everything was finished, there were three additional large pieces of furniture that needed to be moved into the apartment, their sectional sofa, a dining room table, and an armoire. The driver insisted that my daughter sign an additional liability waiver before he would attempt to bring up the last large pieces, but he said that it was likely that the furniture would be damaged in some way. They brought up the sofa and dining table, but refused to bring up the armoire. The driver and crew left. My daughter's fiance', his father, and my husband brought the armoire up themselves, while it was difficult for them, they were not movers. My husband and my daughter's fiance's father are both 60 year's old and her fiance' is a 27 year old young man and they were able to accomplish what your professionals either could not or would not do as a part of their job.
As they are unpacking, their brand new google TV was dismantled from its base, and the base of it is now missing! So, their belongings were held hostage, they were threatened with the loss of everything they owned, and now their brand new TV is not useable because the movers took it apart and seemed to have stashed the TV base. The business practices experienced were nothing short of fear tactics and then extortion only to find capital damage done to their brand new television.