• Report: #940669

Complaint Review: ez pawn

  • Submitted: Thu, September 13, 2012
  • Updated: Thu, September 13, 2012

  • Reported By: Warrior2012 — Henderson Nevada United States of America
ez pawn
36 Horizon Ridge Parkway Henderson, Nevada United States of America

ez pawn steve bush Manager of EZ Pawn says "Screw the customer! Let's Take the Money and Run!" Henderson, Nevada

*Consumer Comment: EZ Pawn Sore Losers

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This is an update from my first post about ez pawn (a name that doesn't even deserve the respect of being capitalized).  Usually, ez pawn doesn't even return phone calls regarding customer complaints.  When I phoned their corporate location on Monday and left a message, my call wasn't returned.  So I phoned and spoke with Dan Surdell in marketing.  He took down my complaint and said someone would get back to me.  No one phoned me on Wed so I phoned and attempted to reach their Vice president who happened to be "away" from his desk.  Instead, I sent an email to their customer service department and this time got a call back.

They had satanic steve bush call back and make a fake apology.  He admitted that they allow things to fall through the cracks but gave no explanation for why they hadn't bothered to contact me over a measly $3.00 especially as long as I had been doing business with them which has been for 5 years!  Not only that, but he said there was no way of recovering my bracelet nor would he even offer a solution to correct the problem!!!  Basically, their motto is "Screw the customer!  We don't give a d**n about them, their values or their situations.  We just want ALL the money we can get from anyone that comes through our doors!"

No matter how bad your situation is, if you need money, DO NOT rely on ez pawn.  You're better off going to MoneyTree or Payday Loan, anyone but ez pawn.  steve bush, ruth ann, brittney and ALL the employees at the Horizon Ridge location practice screwing people over!  Decent employees have not worked at ez pawn now in a month!!!

This report was posted on Ripoff Report on 09/13/2012 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/ez-pawn/Henderson-Nevada-89012/ez-pawn-steve-bush-Manager-of-EZ-Pawn-says-Screw-the-customer-Lets-Take-the-Money-and-940669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

EZ Pawn Sore Losers

AUTHOR: Vengence - ()

I'm pretty satisfied with the fact that I was able to get another necklace of my choice as a replacement for the bracelet that EZ Pawn ripped me off for and my husband was able to get his golf clubs back without the employees attempting to rip him off.  I still refuse to ever do business with them again but I do want to point out that I've only recently been informed (from my husband) that I've been banned.  I really find this news to be absolutely hilarious since they're not the type of people I'd ever want to do business with again.  It's great to know that I had such an affect on them by merely standing up for myself.  Had I not complained to the BBB and filed a report against them with Consumer Complaints, I would have been out of cash, out of jewelry and my husband probably would have been ripped off as well.  

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